Process Miner

SUMMARY:
The Process Miner will use process-mining technologies and operational data to discover and analyse

POSITION INFO:
Process Miner - 12-Month Contract Location: Johannesburg, Gauteng Work Arrangement: On-site Contract Duration: 12 months Employment Type: Full-time contract Job Purpose The Process Miner will use process-mining technologies and operational data to discover, analyse and improve end-to-end banking processes. The role will identify process bottlenecks, deviations, rework, control failures and automation opportunities and convert these findings into measurable business improvements. The successful candidate must combine process-analysis expertise with strong data, technical and stakeholder-management capabilities. Key Responsibilities Define process-mining use cases aligned with business priorities. Extract, transform and analyse event-log data from banking and enterprise systems. Build and maintain process-mining data models, analyses, dashboards and views. Discover actual end-to-end process flows from system data. Compare observed processes against approved or intended process designs. Conduct conformance checking and process-variant analysis. Identify bottlenecks, rework, delays, control gaps and process deviations. Perform root-cause analysis to determine the drivers of poor performance. Identify opportunities for automation, straight-through processing and digitisation. Develop process-performance measures and monitor improvement outcomes. Translate process-mining findings into practical business recommendations. Facilitate workshops with business, operations, technology, data, risk and compliance stakeholders. Support business cases by quantifying potential cost savings, operational benefits and return on investment. Ensure data quality, completeness and accuracy across process-mining datasets. Present findings, dashboards and recommendations to senior stakeholders. Maintain process documentation, analysis reports and governance artefacts. Support continuous-improvement and business-transformation initiatives. Required Skills and Experience At least five years of experience in process mining, process engineering, business process management, data analysis or operational improvement. Demonstrable hands-on experience with at least one process-mining platform: Celonis SAP Signavio Process Intelligence UiPath Process Mining Microsoft Power Automate Process Mining ARIS Process Mining Experience building process-mining datasets, event logs, data models, analyses and dashboards. Strong SQL skills and experience working with large transactional datasets. Understanding of event-log components, including case IDs, activities and timestamps. Experience with process discovery, conformance checking and process enhancement. Ability to conduct process-variant and root-cause analysis. Strong process mapping and BPMN knowledge.