Process Engineer (Pretoria)

Business Process Analysis & Improvement

• Analyse current-state business processes and identify opportunities to improve efficiency, effectiveness and service delivery.
• Conduct process assessments to identify bottlenecks, risks, duplication and control gaps.
• Support business cases and process improvement initiatives based on value, impact and feasibility.

Process Design & Documentation

• Facilitate workshops, interviews and discovery sessions with business stakeholders.
• Document current-state and future-state processes using BPMN 2.0 standards and approved methodologies.
• Develop process maps, procedures, operating models and supporting documentation.

Process Optimisation & Automation

• Identify opportunities for workflow optimisation, standardisation and automation.
• Support the design of automation-ready processes for low-code, workflow and AI-enabled solutions.
• Ensure redesigned processes align with operational, compliance and business requirements.

Stakeholder Engagement & Collaboration

• Engage business units, process owners and subject matter experts to gather requirements and validate process designs.
• Facilitate process reviews and obtain stakeholder sign-off on proposed improvements.
• Collaborate with business analysts, software engineering teams and project teams during implementation.

Process Governance & Compliance

• Ensure business processes adhere to governance, risk and compliance requirements.
• Embed appropriate controls, auditability and accountability within process designs.
• Support process governance frameworks, standards and continuous improvement programmes.

Change Enablement & Adoption

• Support implementation planning, communication and user adoption activities.
• Assist with training, process handovers and operational readiness activities.
• Monitor process performance and recommend ongoing improvements.

• 5-8+ years' experience in process engineering, business process improvement or operational excellence initiatives.
• Experience facilitating stakeholder workshops and documenting end-to-end business processes.
• Experience supporting workflow automation, digital transformation and continuous improvement projects.
• Experience working across multiple business functions and stakeholder groups.

• Strong analytical thinking, process modelling, stakeholder facilitation, communication, problem-solving, attention to detail, collaboration, continuous improvement, integrity and accountability.