Process Engineer

JOB PURPOSE

The Process Engineer is responsible for analysing, documenting, simplifying and redesigning end-to-end business processes to improve operational efficiency, service delivery and business performance. The role works closely with business stakeholders to identify process improvement opportunities, eliminate inefficiencies, strengthen controls and enable workflow automation where appropriate.

The successful candidate will support the design of practical future-state processes, facilitate stakeholder workshops, develop process documentation and collaborate with business analysts, software engineering teams and technology partners to deliver sustainable business improvements. The role plays a key part in driving process standardisation, operational excellence and continuous improvement across the firm.

ROLE REQUIREMENTS

Business Process Analysis & Improvement

• Analyse current-state business processes and identify opportunities to improve efficiency, effectiveness and service delivery.
• Conduct process assessments to identify bottlenecks, risks, duplication and control gaps.
• Support business cases and process improvement initiatives based on value, impact and feasibility.

Process Design & Documentation

• Facilitate workshops, interviews and discovery sessions with business stakeholders.
• Document current-state and future-state processes using BPMN 2.0 standards and approved methodologies.
• Develop process maps, procedures, operating models and supporting documentation.

Process Optimisation & Automation

• Identify opportunities for workflow optimisation, standardisation and automation.
• Support the design of automation-ready processes for low-code, workflow and AI-enabled solutions.
• Ensure redesigned processes align with operational, compliance and business requirements.

Stakeholder Engagement & Collaboration

• Engage business units, process owners and subject matter experts to gather requirements and validate process designs.
• Facilitate process reviews and obtain stakeholder sign-off on proposed improvements.
• Collaborate with business analysts, software engineering teams and project teams during implementation.

Process Governance & Compliance

• Ensure business processes adhere to governance, risk and compliance requirements.
• Embed appropriate controls, auditability and accountability within process designs.
• Support process governance frameworks, standards and continuous improvement programmes.

Change Enablement & Adoption

• Support implementation planning, communication and user adoption activities.
• Assist with training, process handovers and operational readiness activities.
• Monitor process performance and recommend ongoing improvements.

Requirements

Qualifications

• Relevant Bachelor's degree or diploma in Industrial Engineering, Business Process Management, Information Systems, Business Analysis, Operations Management or a related discipline.
• BPMN 2.0, Lean, Six Sigma, Business Process Management or Business Analysis certifications would be advantageous.

Experience

• 5-8+ years' experience in process engineering, business process improvement or operational excellence initiatives.
• Experience facilitating stakeholder workshops and documenting end-to-end business processes.
• Experience supporting workflow automation, digital transformation and continuous improvement projects.
• Experience working across multiple business functions and stakeholder groups.

Key Competencies

Strong analytical thinking, process modelling, stakeholder facilitation, communication, problem-solving, attention to detail, collaboration, continuous improvement, integrity and accountability.