Petshop Controller

The purpose of the Petshop Science Controller role is to 
coordinate and support the Petshop Science brand, drive an 
outstanding service culture, oversee in-store standards, 
operational excellence, and develop service, sales, and stock 
strategies alongside the Team. The role supports the Petshop 
Science Manager in all facets of the store operations and takes 
full accountability of the store during scheduled shifts and/or in 
the absence of the Manager. The role executes stock 
management and merchandising plans, manages loss prevention 
and related mitigations, encourages the achievement of sales 
targets, and focusses efforts on return customer traffic to the 
store as a key indicator of success. The role oversees and 
supports a team comprising Sales Assistants to deliver a 
convincing and competitive experience as ambassadors 
of the Petshop Science brand.

Location - Town or City

About the role

The purpose of the Petshop Science Controller role is to 
coordinate and support the Petshop Science brand, drive an 
outstanding service culture, oversee in-store standards, 
operational excellence, and develop service, sales, and stock 
strategies alongside the Team. The role supports the Petshop 
Science Manager in all facets of the store operations and takes 
full accountability of the store during scheduled shifts and/or in 
the absence of the Manager. The role executes stock 
management and merchandising plans, manages loss prevention 
and related mitigations, encourages the achievement of sales 
targets, and focusses efforts on return customer traffic to the 
store as a key indicator of success. The role oversees and 
supports a team comprising Sales Assistants to deliver a 
convincing and competitive experience as ambassadors 
of the Petshop Science brand.

What you'll do

The role supports the Store Manager in all facets of the store 
operations and takes full accountability of the store during 
scheduled shifts and/or in the absence of the Store Manager

Together with the team provide a friendly and engaging customer 
experience. Maintain a positive and lively atmosphere with particular 
attention to customer service and public relations.

Maintain adherence to trading hours, procedural opening and closing 
standards (including key carrier controls) and adequate resourcing 
cover to meet the needs of customers (considering peak trading 
trends)

Consistently maintain store appearance to guidelines and standards. 
Keep a neat, clean, well-stocked environment. Adhere to all 
standards related to signage labeling, planogram integrity, seasonal 
style guides, and merchandise presentation ensuring high standards 
in product range, stock levels and presentation (and related stock 
smoothing)

Support and coordinate all aspects of operational activity and 
management of standards pertaining sales, price, and promotion 
discounts, reduced to clear, donations and related pricing material.

Support / coordinate, monitor, and mitigate losses throughout the stock 
movement cycle from point of arrival at store premises, verification of 
receipt, through merchandising, promotions, sales, self-checkout, 
recycle/return processes, and replenishment, managing shrinkage 
controls throughout the process.

Support / coordinate inventory levels, assets, and expenses within the 
store by applying financial controls and routinely reviewing all 
operational processes. Ensure that stock is monitored and counted daily.

What you bring

• Matric (Essential)
• +1 Year's exposure to a retail 
  or service-oriented store 
  environment, in a customer 
  interfacing, sales and stock 
  orientated environment (Essential)
• Must Love animals! Previous 
  exposure to pet services, pet care, 
  pet products or animal orientated 
  services or sales (Essential)
• Exposure to retail systems, 
  technologies, and new 
  innovations (Essential)
• Understanding of procedures, 
  standards, and guidelines in a 
  retail store context – Company 
  policies and procedures, 
  operational controls, loss 
  prevention and mitigation, Health 
  & Safety – OHSACT procedures 
  etc. (Essential)