Pallet Controller

Job Purpose

• To effectively manage, control and reconcile all pallet movements at the PBCS Rustenburg site and associated depots, ensuring pallet accountability, minimizing pallet holding days, reducing pallet-related costs, and maintaining accurate pallet records across all operational activities.

Key Responsibilities

Site Reconciliation

• Check the daily movement reconciliation site/depot reconciliations for the Hub for
• Pallet Management to ensure accountability, transparency and accurate pallet control.
• Collates and compiles a detailed Rustenburg reconciliation for submission to the national office on a weekly basis.
• Reviews the daily pallet risk report for Rustenburg and associated depots, investigates variances, and follows up on outstanding items.
• Ensure all suspended movements on portfolio have been addresses or treated correctly per site and report information to TEMS consultants (CHEP) at national office.
• Ensure that all sites are completing the pallet documentation properly and are completing pallet documentation for each and every delivery leaving the premises.
• Ensure monthly pallet recoveries from PBCS Rustenburg operations and relevant customers are processed, recovered and verified.

Exchange Management System (EMS)

• Analyse the daily EMS movement report from CHEP / Portfolio and SAP.
• Oversee the EMS reconciliation (CHEP / Portfolio and SAP) to ensure accuracy of pallets to be collected from various customers.
• Follow up telephonically with EMS customers and ensures drivers uplift / recover pallets for return to depot or CHEP.
• Compile EMS ageing report with comments and send to heads of depots daily.
• Investigate movements on the ageing report and provide feedback on corrective action taken.

GRV Document and Process Control

• Verify and sign off pallet slips from GRV’s daily.
• Confirm correct quantity, document references (e.g. POD) and GLID numbers.
• Report on pallet variances on GRV’s and follow-up on pallets not GRV’d on SAP.

EDI Control

• Verify pallet slips against the EDI file.
• Report on pallet variances against SAP and Portfolio on the EDI file.
• Follow-up / investigate on reported variances and advise the TEMS consultant (CHEP) on corrections to be made.

Physical Stock Control

• Confirm the pallet reconciliations of the physical daily pallet counts per warehouse versus the master control card on the CHEP Portfolio system and against SAP.
• Update monthly the CHEP Portfolio inventory audit with the actual physical pallet stock count and exchange customer count.
• Present management with a consolidated pallet movement reconciliation, highlighting movement variances between physical CHEP / Portfolio balance and SAP balance per site/depot.
• Assists an external CHEP audit identifying any losses bi-annually.

CHEP Account Management

• Manage the resolution of all queries on the CHEP account daily (according to effective date or quantity).
• Check and confirm CHEP invoices on a weekly basis to ensure accurate billing and that no duplications have occurred.
• Check that Replaceable Plastic Containers (RPC) crates are not billed by CHEP.
• Verify the monthly CHEP audit reports received from CHEP KAM or retrieved off Portfolio.

General Administration

• Raise billing documents for VCS storage and handling.
• Raise ad hoc sundry PO’s

KPI’s

• Accuracy of pallet control
• Accuracy of reporting
• EMS accuracy and within parameters
• Pallet holding days
• Number of pallets on hand within parameters

Key Relationships

Internal

• Operations management team
• Transport Managers / Controllers
• Finance department
• Pallet uplift drivers

External

• Suppliers and transport providers
• Principals and Customers receiving clerks
• CHEP (TEMS consultant, KAM, CHEP Call Centre)

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Diploma or at least one year certificate in Warehouse/ Logistics Management would be advantageous.
• 3 years relevant CHEP management experience in a FMCG distribution and storage environment.

Skills and Competencies

Behaviour Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Lead with integrity, respect and energy
• Be curious and challenge change
• Take accountability for results

Knowledge

• Working knowledge of SAP
• Working knowledge of CHEP Portfolio
• CHEP pallet management
• Stock control

Skills

• Planning, organisation and coordination
• Computer literacy (MS Office, SAP, Portfolio)
• Verbal and written communication
• Interpersonal skills
• Logical thinking
• Problem solving
• Analytical and evaluative thinking

Attributes

• Initiative and assertiveness
• Tolerance of stress and pressure
• Attention to detail
• Deadline driven
• Able to prioritise
• Organisational awareness
• High-energy self-starter as well as collaborative team player