Outbound : Sales Agent HOE

What will you do?

• The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience.
• The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.
• May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 1 - 2 years in a telesales environment

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation