Operations Manager

SUMMARY:
A five-star safari destination on the edge of the Kruger National Park, currently being transformed ahead of its 2027 reopening, is seeking an experienced OPERATIONS MANAGER to oversee its two intimate lodges.

POSITION INFO:
The ideal candidate is a hands-on, presentable leader with senior, multi-department hospitality experience, ideally at a five-star safari lodge. You will bring energy, a sense of fun and a calm head to a busy bush operation. Core Criteria: Minimum three years' experience in a senior operational or management role in hospitality, preferably at a five-star safari lodge, overseeing multiple departments Proven experience in staff management and development, operational planning, budgeting and cost control Proven track record of delivering service excellence and developing five-star service standards Sound understanding of Health & Safety requirements and legislation Highly presentable, with strong leadership, people and communication skills Experience managing projects and driving operational improvements Ability to identify operational challenges, implement solutions and drive efficiencies Able to work collaboratively with senior management and departmental HODs Extensive computer literacy (Microsoft Excel, Word, Outlook, PowerPoint and internet); knowledge of Sage X3 and HMS Infor advantageous Relevant qualification in Hospitality Management advantageous Excellent spoken and written English Valid driver's licence and own means of travel to the property Willing to work flexible hours and a 4 weeks on, 2 weeks off work cycle Realistic expectations of bush life Positive, accountable and solution-oriented, with cultural sensitivity and a good sense of humour Core Responsibilities: Lead, guide and support all operational departments Uphold a consistently exceptional five-star guest experience across the entire guest journey Monitor guest feedback and resolve concerns together with HODs Identify and implement improvements to systems, processes and operational performance Monitor departmental expenditure against budgets and targets, and identify cost-control opportunities Assist with the preparation and management of departmental budgets Manage departmental resources, equipment and assets effectively Ensure facilities, vehicles and equipment are maintained to the highest standard Take overall responsibility for Health & Safety standards and statutory compliance across the property Conduct Health & Safety inspections and risk assessments Provide leave cover for the Deputy General Manager On Offer: Permanent employment Market-related salary, depending on qualifications and experience Live-in, basic furnished accommodation Food allowance of R2,718 per month, over and above salary Work cycle of 4 weeks on, 2 weeks off Medical aid with 50% company contribution (after a successful 3-month probation period) Pension fund with 50% company contribution (after a successful 3-month probation period) Share of guest gratuities and a 1% company revenue gratuity (from reopening in 2027) Twenty bed nights per year for family and friends (from reopening in 2027) Two free gym memberships (after a successful 3-month probation period) Please note: pets cannot be accommodated, and no transport services are provided