Operations Manager / Senior Guide

SUMMARY:
A luxury game reserve in the Great Karoo is seeking an experienced HOSPITALITY OPERATIONS MANAGER/SENIOR GUIDE COUPLE

POSITION INFO:
This is a hands on leadership role for a couple who thrives managing multiple properties at once, balancing guest experience, staff leadership, and financial oversight in a remote, conservation focused setting. Core Criteria: Minimum 5 years' experience in hospitality, including at least 2 years in a managerial role at a 5 star lodge or hotel Strong financial and operational acumen, with confidence managing budgets and SOPs Proficient in hospitality systems and Microsoft Office Strong leadership, communication, and guest service skills Calm and solutions driven, with a genuine passion for high standards Comfortable working across multiple properties in a remote reserve environment Core Responsibilities: Oversee daily operations and service quality across all camps Lead, mentor, and manage hospitality teams Manage front of house and beverage budgets, along with supplier relations Ensure SOP compliance and consistently high guest experience standards Foster collaboration between departments Support the reserve's broader conservation and sustainability values On Offer: Salary: R30,000 to R35,000 per month Live-in position Provident fund contribution (after 3 month probation) Uniform provided Wifi 3 weeks on, 1 week off rotation, with 21 annual leave days