Operations Manager

SUMMARY:
One of our clients is looking for an Operations Manager to oversee tourism and transport operations in Cape Town. The role focuses on fleet management, staff supervision, hotel partner relationships and coordinating transfers, tours, group movements and VIP services while ensuring operational efficiency and service excellence.

POSITION INFO:
Responsibilities: Oversee daily tourism and transport operations across the assigned region. Manage fleet scheduling, vehicle allocations, maintenance and compliance. Supervise chauffeurs, drivers, Meet & Greet teams and operational personnel. Coordinate airport transfers, tours, group movements, events and VIP transport. Manage staff rosters, training, performance and operational coverage. Maintain relationships with hotel management, concierge teams and service providers. Monitor guest bookings, itineraries, transport schedules and service requirements. Resolve operational escalations, guest complaints, delays and emergencies. Ensure compliance with operational procedures, safety standards and service agreements. Prepare operational reports, monitor costs and identify opportunities to improve efficiency and revenue. Minimum Requirements: Minimum 3-5 years' operations experience within tourism, travel or hospitality. Proven experience in fleet management, transport coordination and staff supervision. Experience coordinating transfers, tours, group movements and events. Strong knowledge of vehicle maintenance, roadworthiness and transport compliance. Experience managing staff rosters, operational schedules and service delivery. Excellent leadership, organisational and problem-solving skills. Strong customer service and stakeholder relationship management skills. Relevant qualification in Tourism, Hospitality, Travel or Operations Management advantageous. Valid driver's licence; PrDP advantageous.