Operations Manager

SUMMARY:
A refined luxury game lodge in the Waterberg is seeking an experienced OPERATIONS MANAGER to lead the operation and its team.

POSITION INFO:
The ideal candidate is a visible, hands-on hospitality leader with senior lodge or hotel experience, who leads from the floor, develops Heads of Department and keeps service standards and costs firmly in check. Core Criteria: Minimum 5 years' experience in lodge or hotel operations, including 2 to 3 years in a senior operational or management role Previous experience in a 4 or 5-star luxury lodge, hotel or hospitality environment Proven experience leading Heads of Department and multidisciplinary operational teams Strong hands-on experience across Front Office, Housekeeping, Food & Beverage, Guest Services and Maintenance Practical experience with budgets, cost control, stock management and financial controls Working knowledge of South African labour legislation, health and safety requirements and HR processes Valid driver's licence Hospitality or Hotel Management qualification (advantageous) Game lodge or safari lodge experience (highly advantageous) Confident written and verbal communicator, comfortable engaging at all levels Strong time management and project management skills, with the ability to prioritise Motivational leader who leads by example Core Responsibilities: Lead and manage the Heads of Department team across all operational areas, including health and safety and staff welfare Ensure the guest experience consistently meets and exceeds luxury standards Oversee and enforce operational procedures and service standards across all departments Maintain lodge infrastructure and facilities to company standards Delegate daily responsibilities to HODs, with clear performance expectations Monitor team productivity and give ongoing, constructive feedback Drive financial efficiency through cost control and cost-saving initiatives Engage with guests warmly and professionally, resolving concerns promptly Report regularly to the General Manager on performance and key developments Oversee staff accommodation and meals, fostering a safe and supportive working environment Keep communication clear and consistent between management and departmental teams Build strong relationships with the local community, suppliers and contractors Uphold and communicate the company's vision, mission and values