Operations Controller

SUMMARY:
Our client is looking for an operations controller to join their growing team

POSITION INFO:
Key Responsibilities: Operations Management: Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities. Ensure timely dispatch and delivery of goods, adhering to customer expectations and company standards. Manage inventory levels and ensure stock accuracy. Performance Monitoring & Reporting: Track key performance indicators (KPIs) such as delivery times, cost efficiency, and resource utilization. Generate reports to identify trends, optimize operations, and support management decisions. Compliance & Quality Assurance: Ensure adherence to industry regulations, company policies, and safety protocols. Conduct regular audits to maintain high operational standards. Implement corrective actions when non-compliance or inefficiencies are identified. Team Coordination: Supervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers. Foster a collaborative and motivated team environment. Customer Relationship Management: Act as the primary point of contact for operational queries and customer complaints. Collaborate with clients to address concerns and enhance satisfaction levels. Cost Control & Optimization: Optimize routes, resources, and processes to achieve cost efficiency. Technology & Systems: Utilize logistics management software and tools to streamline operations. Identify and implement technology solutions to improve operational efficiency. Qualifications and Skills: Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Experience: Minimum of 3-5 years of experience in logistics or operations management. Proven track record of managing logistics processes and teams. Skills: Strong organizational and multitasking abilities. Excellent problem-solving and analytical skills. Proficiency in logistics management software (e.g., SAP, WMS, or TMS). Strong communication and interpersonal skills. Ability to adapt quickly to changing priorities. Other Requirements: Knowledge of transportation regulations and compliance standards. Experience in budgeting and cost control. Ability to work in high-pressure environments. Key Competencies: Leadership and team management. Proactive and results-driven mindset. Customer-oriented approach. Strong attention to detail and accuracy. Working Conditions: Fast-paced logistics environment. May require occasional travel to oversee operations or meet with clients. Flexible hours to address operational needs, including weekends or evenings if necessary. Reporting To: Operations Manager or General Manager. This role is integral to ensuring the efficiency and success of the company's logistics operations, and the selected candidate will play a pivotal role in driving operational excellence.