New Business and Client Compliance Administrator

SALT Employee Benefits is seeking a detail-oriented and proactive New Business & Client Compliance Administrator to support the end-to-end onboarding and implementation of new participating employers across its Umbrella Provident and Pension Funds, Funeral and Risk Schemes.

The successful candidate will work closely with the New Business and Business Development teams, assisting with employer quotations, client engagement, documentation, FICA/FIC compliance verification and accurate employer registration on the Everest administration system.

The role requires strong organisational skills, attention to detail and a client-focused approach to ensure new employer installations are completed accurately, efficiently and in line with fund rules, regulatory requirements and service-level agreements.

The incumbent will serve as a key operational contact throughout the onboarding process, ensuring a smooth transition and formal handover to the relevant administration teams for ongoing servicing and support.

• Assist the Business Development and New Business teams with the preparation and processing of quotations for new prospective participating employers.
• Obtain and verify the necessary employer information, including employee numbers, payroll values, contribution structures, salary information and benefit requirements.
• Prepare quotations using approved umbrella fund pricing models, contribution structures, administration fee schedules and risk benefit pricing where applicable.
• Ensure that quotations accurately reflect the proposed retirement fund benefits, investment options, administration fees and associated costs.
• Liaise with the relevant internal departments to obtain pricing, approvals and additional information required to finalise quotations.
• Maintain an accurate quotation register, recording quotations received, issued, outstanding, accepted and declined.
• Follow up on outstanding information and documentation to facilitate timely quotation turnaround.
• Escalate non-standard quotations, pricing discrepancies and special benefit arrangements for management approval.
• Assist in converting approved quotations into completed new business applications.
  

• Act as the first point of operational contact for prospective employers, intermediaries and new participating employers during the onboarding process.
• Respond to first-level queries relating to umbrella fund products, contribution structures, application requirements, funeral schemes products, risk scheme products as well as onboarding procedures and administrative processes.
• Assist clients in understanding the required documentation and procedures for joining the umbrella funds/risk schemes/funeral schemes.
• Provide regular feedback to employers, internal stakeholders and intermediaries regarding quotation progress, outstanding documentation and implementation timelines.
• Resolve routine administrative queries independently within the consultant's approved authority.
• Refer technical investment, risk benefit, legal, regulatory or complex fund-related queries to the relevant specialists.
• Maintain professional, accurate and timely communication with internal and external stakeholders.
• Ensure all client queries are recorded and addressed within agreed service-level turnaround times.

Level 1 FICA/FIC compliance and client due diligence:

• Obtain all relevant FICA documentation required for the onboarding of new employers.
• Verify employer registration particulars, legal entity information, registered addresses and authorised representatives against approved supporting documentation.
• Identify and capture relevant directors, authorised signatories, beneficial owners and other persons requiring verification.
• Review employer documentation for completeness, consistency, accuracy and validity.
• Perform initial screening and checks, using approved systems and processes, against applicable sanctions lists, politically exposed person (PEP) indicators and other prescribed risk categories.
• Complete first-level client risk assessments and risk classifications in accordance with the organisation's Risk Management and Compliance Programme (RMCP).
• Identify incomplete documentation, adverse screening results, unusual circumstances or potential compliance risks and escalate these to the Compliance Department.
• Ensure that onboarding documentation is completed and appropriately reviewed before an employer account is activated, subject to the prescribed approval process.
• Maintain complete, accurate and auditable electronic FICA records.
• Conduct scheduled first-level FICA reviews on existing participating employers, based on the applicable risk rating and internal review cycle.
• Request updated company registration information, ownership details, signatory documentation and other compliance information where required.
• Monitor outstanding client due diligence documentation and follow up until deficiencies are resolved.
• Prepare compliance exception reports identifying overdue reviews, missing documentation and unresolved verification matters.
• Refer higher-risk clients and matters requiring enhanced due diligence to the designated Compliance Officer or authorised specialist.
• Support internal compliance reviews, quality assurance processes and regulatory audits by providing complete client documentation and supporting evidence.

New employer onboarding and Everest system setup:

• Take ownership of the operational onboarding process once a new employer quotation has been accepted and the necessary internal approvals have been obtained.
• Review new business application forms, employer participation agreements and supporting documentation for completeness.
• Confirm that the employer's agreed benefit structure is consistent with the approved quotation, applicable fund rules and signed documentation.
• Create and configure new participating employer accounts on the Everest retirement fund administration system.
• Accurately capture employer details, contact information, participating employer codes, contribution parameters and relevant administration information.
• Load or coordinate the loading of initial employee/member information and verify the accuracy and completeness of the data received.
• Coordinate required investment and risk benefit arrangements with the relevant departments and ensure approved instructions are correctly reflected in the administration setup.
• Ensure the necessary bank account, billing and contribution payment information is accurately recorded and verified through approved procedures.
• Conduct first-level quality assurance checks on new employer and member records.
• Perform system validation and reconciliation checks to identify incorrect or incomplete information before implementation.
• Ensure that new employer accounts are correctly established and ready for initial contribution processing.
• Maintain an onboarding checklist and implementation record for each new participating employer.
• Escalate system configuration difficulties, technical errors and exceptions to the appropriate Everest support or administration specialists.
• Ensure the employer setup is completed within agreed implementation timelines.

New client implementation and formal administrator handover:

• Coordinate the complete transition of newly onboarded participating employers to the appointed Umbrella Fund Administrator/Funeral Scheme Administrator/Risk Scheme Administrator.
• Ensure the employer account has been established correctly and that all required implementation activities have been completed.
• Prepare a comprehensive handover pack containing the relevant employer information and supporting documentation.
• Confirm that the appointed administrator has received the approved contribution structures, fee arrangements, benefit specifications and applicable administration instructions.
• Provide the administrator with all necessary employer contact information, payroll specifications, contribution schedules and implementation notes.
• Confirm that applicable FICA checks have been completed or that any approved outstanding matters have been formally documented and escalated.
• Highlight outstanding requirements, non-standard arrangements, special employer conditions and unresolved implementation matters.
• Conduct a structured handover meeting where necessary to explain the employer's administration requirements.
• Obtain formal acknowledgement of receipt and acceptance of the new employer portfolio from the designated administrator.
• Ensure the relevant employer or intermediary is informed of the appointed administrator and ongoing servicing arrangements.
• Maintain an accurate record of completed handovers and implementation sign-offs.
• Provide limited post-handover support for queries or exceptions directly related to the original implementation.

Administration, reporting and process improvements:

• Maintain accurate records of quotations, accepted business, new employer installations and completed handovers.
• Prepare weekly and monthly management reports reflecting new business activity and progress.
• Monitor onboarding timelines and identify potential delays or operational bottlenecks.
• Maintain registers for outstanding FICA documentation, scheduled compliance reviews and unresolved client queries.
• Ensure compliance with internal operating procedures, data protection requirements and document retention policies.
• Identify opportunities to streamline quotation preparation, compliance screening and Everest onboarding processes.
• Assist with updating new business checklists, standard operating procedures and internal control documentation.
• Support the implementation of system improvements and process enhancements across the Umbrella Funds division.

• Matric / National Senior Certificate.
• Relevant tertiary qualification or certificate in Compliance, Legal studies.
• Good Excel, MS Word and MS presentation skills required.
• Knowledge of understanding of Employee Benefits, Retirement Fund Administration, Finance, Business Administration or Financial Services would be advantageous.