Network Support Administrator

SUMMARY:
The role supports business-critical systems by proactively managing network operations, resolving incidents and ensuring compliance with security and regulatory requirements.

POSITION INFO:
To implement, monitor and maintain network infrastructure across all sites, ensuring high availability, performance and security. The role supports business-critical systems by proactively managing network operations, resolving incidents and ensuring compliance with security and regulatory requirements. The role is accountable for execution within its defined scope and escalates cross-functional dependencies appropriately Network Operations and Monitoring Monitors network performance (availability, utilisation, latency) Manages LAN/WAN, wireless and SD-WAN environments Configures and maintains routers, switches and firewalls Incident, Problem and Service Request Management Diagnoses, resolves or appropriately escalates network-related incidents (L2/L3) Troubleshoots protocols (TCP/IP, VLANs, routing protocols) Incident, Problem and Service Request Management Diagnoses, resolves or appropriately escalates network-related incidents (L2/L3) Troubleshoots protocols (TCP/IP, VLANs, routing protocols) Network Implementation and Change Management Installs and configures network hardware (switches, routers, AP's) Deploys SD-WAN solutions and connectivity upgrades Network Security and Compliance Ensures network security controls are implemented and maintained Monitors for vulnerabilities and security incidents Backup, Configuration and Documentation Management Performs backups of network configurations (switches, SD-WAN, routers) Maintains accurate network diagrams and documentation