Netcare Group: Switchboard Operator

at Netcare Group
Location Johannesburg, South Africa
Date Posted September 1, 2020
Category Healthcare
Job Type Full-time

Description

Company: Netcare Group
Job Title: Switchboard Operator
Location: Netcare N17 Hospital Springs, Johannesburg
Closing Date: 04 September 2020

Job Description

The Switchboard operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures.

Responsibilities

  • Answer all incoming, internal and designate out going calls in a professional and pleasant manner
  • Liaise and communicate with doctors, executive personnel, public and colleagues
  • Confidentiality of information is of the utmost importance
  • Keep all relevant information and contingency plans updated
  • Update hospital telephone lists and relevant telephone numbers
  • Assume responsibility for own personal and professional development
  • Keep up to date with Netcare’s evolving policies and procedures

Minimum Requirements

  • Grade 12 or equivalent NQF Level 4 Qualification
  • 1 -2 years experience in a similar position
  • Knowledge of telephone management systems