National Refrigeration & Admin Supervisor

SUMMARY:
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POSITION INFO:
Red Ember Recruitment is currently recruiting for a National Refrigeration & Admin Supervisor for their client based in Kempton Park. The National Refrigeration & Admin Supervisor will be responsible for coordinating refrigeration operations nationally, managing customer relationships, overseeing service delivery performance, and ensuring accurate administration, reporting, and invoicing processes. Key Responsibilities Refrigeration Operations Coordinate refrigeration activities nationally. Monitor service call-outs and follow up on outstanding jobs. Track SLA performance and escalate issues when required. Support refrigeration projects and initiatives. Customer Management Act as the main contact for assigned customers. Attend customer meetings and provide service updates. Manage customer action plans and ensure issues are resolved. Handle customer queries and escalations. Reporting & Administration Prepare weekly and monthly operational reports. Maintain trackers, action registers, and records. Analyse service trends, call-outs, and operational performance. Ensure accurate documentation and reporting. Financial Controls Check invoices for accuracy. Reconcile completed work against billing. Identify and resolve billing discrepancies with Finance and Operations. Internal Coordination Work closely with Operations, Technicians, Finance, BI, and Administration teams. Support National Operations with administrative and analytical tasks. Identify opportunities to improve processes and service delivery Requirements Matric. Relevant qualification in Business Administration, Operations, or a related field (advantageous) 4-6 years' experience in operations administration, customer service, service coordination, or a refrigeration/technical environment. Experience working with national or multi-site customers will be advantageous. Strong reporting and reconciliation experience.