Microsoft Enterprise Engineer (L3) - Cape Town

We are recruiting on behalf of our client for an experienced Microsoft Enterprise Engineer (L3) to join their team in a hybrid role, with offices in Cape Town and the Eastern Cape. The ideal candidate will have 8–10 years of IT infrastructure support experience, strong hands-on expertise in Windows Server, Microsoft 365 and Azure, and a proven track record in project deployments and mentoring L1/L2 engineers. Relevant Microsoft certifications, ITIL Foundation, and a solid understanding of both on-premises and cloud environments are essential. If you are a technically strong professional ready to take ownership of enterprise infrastructure and deliver high-quality IT solutions, we would love to hear from you.

• Perform complex troubleshooting and root-cause analysis across on-premises, hybrid, and cloud environments.
• Lead solution architecture and technical design for client projects.
• Manage and lead project implementations, infrastructure deployments, and migrations.
• Provide senior-level technical guidance and support to L1 and L2 engineers.
• Mentor, coach, and upskill junior engineers in troubleshooting methodologies, technical best practices, and industry standards.
• Conduct technical peer reviews of solution designs and change implementations.
• Develop, maintain, and improve technical documentation, knowledge base articles, internal standards, and best practices.
• Lead internal technical workshops, knowledge-sharing sessions, and technical training initiatives.
• Provide certification guidance and mentoring to support ongoing technical development.
• Conduct solution design reviews for new client projects and proposed technical implementations.
• Participate in customer technical strategy sessions and roadmap discussions.
• Provide pre-sales technical assistance, solution scoping, and technical input for client requirements.
• Ensure technical governance and promote the adoption of Microsoft best practices across client environments.
• Manage customer technical escalations, taking ownership from initial investigation through to resolution.
• Identify opportunities to improve infrastructure performance, service delivery, and operational efficiency.