Meat Market Manager (Meat Markets)

The Meat Market Manager is responsible for overseeing the day-to-day operations of the Meat Market department, ensuring exceptional customer service, product availability, quality standards, stock control, and profitability. The role involves leading and developing a team, managing labour and performance, maintaining hygiene and food safety standards, controlling stock and ordering processes, and ensuring compliance with company policies and procedures. The successful candidate will drive sales through effective production planning, high merchandising standards, and excellent customer service while ensuring the department operates efficiently and delivers a superior shopping experience.

Location - Town or City

About the role

The Meat Market Manager is responsible for overseeing the day-to-day operations of the Meat Market department, ensuring exceptional customer service, product availability, quality standards, stock control, and profitability. The role involves leading and developing a team, managing labour and performance, maintaining hygiene and food safety standards, controlling stock and ordering processes, and ensuring compliance with company policies and procedures. The successful candidate will drive sales through effective production planning, high merchandising standards, and excellent customer service while ensuring the department operates efficiently and delivers a superior shopping experience.

What you'll do

Your responsibilties include but are not limited to:

People Management

• Attend to any staff issues raised.
• Schedule shifts according to operational needs.
• Communicate standards, procedures, and targets to all Meat Market employees.
• Control and manage the punch report.
• Manage work distribution among employees.
• Manage the performance of Meat Market staff members.
• Handle and understand disciplinary enquiries when required.
• Ensure all new employees receive training and that ongoing butchery staff training is conducted.
• Identify staff development gaps and assist with recruitment.
• Ensure staff are scheduled correctly on WFM and conduct weekly checks to ensure compliance with hours requirements.
• Assist in ensuring hours are transmitted on time on WFM.
• Assist with the WCA/IOD process.

Client Satisfaction Facilitation

• Ensure clients receive professional, friendly, and timeous service from Meat Market employees.
• Handle escalated or complex client queries and complaints.
• Provide clients with information regarding pricing, promotions, and products based on knowledge and expertise.

Product and Stock Availability Management

• Use reports, sales history, and anticipated client needs to plan production on a daily, weekly, and monthly basis.
• Compare current stock levels against the WEBBI report.
• Order stock according to anticipated sales and client needs.

Quality Control Management

• Check the quality of displayed products and ensure expired products are removed timeously.
• Manage butchery and display rack temperatures.
• Check meat appearance against quality standards.
• Ensure display counters are stocked correctly.
• Ensure meat cuts comply with cutting and packaging standards.

Administration Management

• Mark the punch report on a weekly basis.
• Draw up shift schedules.
• Draw up cleaning schedules.
• Complete and update the sales return book daily.
• Report incidents such as broken equipment to the Regional Manager.
• Maintain wastage records in the waste book.
• Upgrade GRVs daily.
• Complete the stock book daily.

Stock Management Facilitation

• Ensure stock availability by placing accurate and timeous orders according to the WEBBI report.
• Record stock shortages accurately.
• Check the quality of all stock received.
• Manage weekly stocktakes.

Hygiene and Safety Management

• Ensure all Meat Market staff follow safety requirements and standards.
• Ensure the standard uniform is worn at all times.
• Maintain high personal hygiene standards, including regular hand washing.
• Ensure butchery equipment, floors, tiles, work surfaces, and fridges are cleaned throughout the day.
• Conduct regular safety and hygiene inspections.
• Take action on or report safety risks and hazards.
• Ensure routine machine updates are submitted to the Regional Manager.
• Complete hygiene and safety checklists and reports as required.

Ad-hoc Responsibilities

• Prepare and cut meat when required.
• Produce mince-based products when required.
• Clean and pack products as required.
• Serve clients when required.

What you bring

• Proven ability to lead, motivate, and develop a high-performing Meat Market team.
• Strong knowledge of meat preparation, merchandising, stock control, and quality standards.
• Excellent customer service skills with the ability to resolve queries and build customer loyalty.
• Sound understanding of food safety, hygiene, and health and safety requirements.
• Strong planning, organisational, and administrative skills with the ability to manage multiple priorities.
• Experience in forecasting demand, managing stock levels, and reducing wastage.
• Effective communication and people management skills, including performance management and staff development.
• A results-driven approach with the ability to achieve sales, productivity, and operational targets.
• Attention to detail and commitment to maintaining high standards of product presentation and store excellence.
• Ability to work in a fast-paced retail environment while ensuring compliance with company policies and procedures.