Mascor Volkswagen -Service Advisor/Quality Assurance

at Mascor
Location Johannesburg, South Africa
Date Posted September 10, 2019
Category Construction / Facilities
Job Type Full-time

Description

Vryheid, KwaZulu-Natal
Permanent
Company
Mascor
Reference #
2019/09/79
Published
10/09/2019
Contract Type
Permanent
Salary
Market Related
Location
Vryheid, KwaZulu-Natal, South Africa
Introduction
Mascor is a Company consisting of franchised Automotive, agricultural mechanisation and fuel & Convenience Divisions. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota & Volkswagen. While our highly skilled staff provides professional and high-quality service, standards and workmanship. We are currently looking to appoint a Service Adviser /Quality Assurer at our Volkswagen Dealership in Vryheid.
Job Functions
Artisans,Foreman,Plant & Workshop
Industries
Automotive
Specification
    • A service adviser at Mascor Volkswagen is the liaison between the customer and service technicians working in the workshop. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
    • The successful candidate will:
    • Initiates automotive services and repairs by ascertaining performance problems and services requested;
    • verifying warranty and service contract coverage;
    • developing estimates;
    • writing repair orders;
    • maintaining customer rapport and records.
  • Meet Customers that deliver their Volkswagen vehicles for services
  • Enquire about their needs
Requirements
  • A Matric or similar Qualification
  • Preferably completed a trade test as a Technician.
  • Excellent communication skills
  • Proven Computer skills
  • Diagnostic Skills
  • Volkswagen Experience will be an added benefit
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