Manager: Sales Operations

Job Advert Summary

    
Eduvos is looking to employ a Manager: Sales Operations. The successful candidate should be able to report to either one of the following campuses: Pertoria, Bedfordview, Midrand, Potch, Vaal or Bloemfontein. 

Pupose of the role: 

To provide a sales administrative support service; and system user support to the national sales team to optimise sales performance. 

What You Will Be Responsible For:

Team leadership and performance management

• Set clear team objectives, priorities and individual performance expectations aligned with Sales Operations goals.
• Allocate work, monitor capacity and ensure equitable distribution of responsibilities.
• Conduct regular one-on-one meetings, performance reviews and development discussions.
• Coach, mentor and support team members, addressing performance gaps and recognising strong performance.
• Promote accountability, collaboration, engagement and effective communication within the team.

Coordinate national 3rd party sales events (Virtual)

• Tracking of data purchases
• Selecting the right tools to communicate
• Budget Management

Systems superuser on CRM Microsoft Dynamics

• Brand and change ambassador
• Train the trainer
• User support

Tool Management: Custodian of sales collateral / documents (digital

• Prepare and update sales templates
• Safeguarding
• Oversee the usage and maintenance of sales tools and technologies, ensuring that team members are proficient in their use.
• Sales Customer Insights reporting
• Policy and SOP review

Process national travel requests and profiles

• Superuser for Travel system
• Travel Policy expert

Perform and coordinate specialised data audits (on sales systems) and compile reports

• Streamlining the Sales Pipeline
• Improving Sales Forecasting and Reporting
• Create & Maintain Audit processes and views
• Coach and support Sales Coordinators in completing the audits for their respective campuses

National coordinator (process implementation support) of assigned controller of school lead cards

• Data processing
• 3rd party vendor management
• Data collection process maintenance

Identify opportunities for process administration and interventions to be automated (e.g. Payfast allocations)

Supporting Sales Team Productivity

• Alleviate the administrative burden on the sales team by handling tasks such as contract management, order processing, and customer onboarding and bulk quoting.
• Coordinate with other departments (e.g., finance, marketing, customer service) to ensure seamless information flow and cross-functional collaboration.
• Provide training and support to the sales team on the use of sales-related tools and systems, ensuring maximum productivity and adoption

Process Improvement

• Identify areas for improvement within sales processes and implement solutions to enhance efficiency and effectiveness. Specifically, as it pertains to Self Service and sales platforms; Intranet.

Project Administration and coordination

• Support the Sales department on key sales projects from inception to completion, ensuring alignment with organizational goals and timely deliver

Cross functional Collaboration

• Through the coordination of the Enrolment Project it is expected to promote and encourage cross collaboration of all departments and the Sales Operations Lead is responsible for the maintenance and communication of all relevant details that form part of the Enrolment process, across all departments.

Qualifications / Education / Certification

• Relevant undergraduate qualificatio

Experience

• Minimum of at least 4 years’ administrative experience
• Minimum of at least 2 years’ management / leadership experience
• Experience in the higher education industry will be advantageous
• Well-developed administrative skills

Functional Competencies

• Recruitment and onboarding administration
• Cross-functional stakeholder coordination with Sales Operations, HR, Finance, Payroll and campus teams 
• Reporting, analytics, risk tracking and issue resolution 
• Microsoft Office, Excel, Teams and SharePoint, with CRM system exposure such as Dynamics 365 or similar advantageous 

Behavioural Competencies

• Initiative and responsibility
• Constructive teamwork – collaboration
• Relations and networking
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Execution – attention to detail