Loyalty Operations Administrator

KAL

Paarl, Western Cape

Full-time

Posted 15 hours ago

Full-time Marketing & Sales

Apply for this job

Job Description

Agrimark Operations is a growth-focused agri-retail business and subsidiary of KAL Group, which is proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, Agrimark Operations, with its retail branches and specialist brands, offers high-quality farming supplies and a broad range of retail products to a diverse customer base that share the same love of the land and can-do attitude. We are passionate about supporting agriculture, rural communities and lifestyle customers — and we offer our people opportunities to grow their careers in a business with a very unique business model, shaped by growth, customer value and community connection.

The Role

As Loyalty Operations Administrator, you will run the day-to-day operations of Agrimark's loyalty programme, for both our Farmer and Retail walk-in customers.

You will be the operational engine behind the programme — keeping accrual, redemption and tier movement running accurately, resolving member queries, and supporting campaigns delivered in partnership with our loyalty agency.

Main Responsibilities

Administer day-to-day operations of Platform, including accrual, redemption, tier movement and reward fulfilment.
Monitor loyalty platform performance and data accuracy, escalating system issues to the agency partner and CRM System Administrator.
Manage member queries and escalations relating to points, tiers, rewards and account access.
Support the design and execution of loyalty campaigns, promotions and the prize ladder in partnership with Marketing and the appointed agency.
Track and report on core loyalty KPIs — enrolment, active engagement, redemption rates and tier movement — across Farmer and Retail constituencies.
Maintain loyalty programme documentation and terms and conditions and ensure ongoing POPIA compliance in member data handling in line with Legal's guidance.
Support the loyalty pilot and subsequent full network rollout, working closely with the Customer Growth Delivery & Enablement Manager.

Minimum Requirements

Relevant diploma or degree (Commerce, Marketing or related); matric plus strong relevant experience will be considered.
2–4 years in loyalty, CRM or customer operations administration.
Strong attention to detail and comfort working with data and reporting.
Customer service orientation and query resolution experience.
Advantageous: experience with loyalty platforms, retail or agri-retail environments.

How to apply

If this opportunity excites you, please follow our application process by clicking the apply button below.

Candidates who are not contacted within 14 working days of the closing date can accept that their application was unsuccessful. Agrimark Operations Ltd applies the principles of equal employment in line with our company's Employment Equity objectives. Please note that in order to consider your application or interest, KAL Group Ltd will have to process your personal information and that such processing will be subject to the KAL Group HR Processing Notice which can be accessed by viewing it on the KAL Group Ltd website under the following hyperlink: https://www.kalgroup.co.za/legal/