Logistics Manager

Lead and optimise PAXI’s end-to-end parcel network by overseeing parcel delivery &  collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience.

Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment.

Key Responsibilities

• Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance  to eliminate aging, uncollected stock.

• Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews.

• Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes.

• Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims 

• Identify and managing of claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients

• Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times.

• Tertiary qualification, preferably in Logistics & Supply Chain;

• At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain;

• Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage

• Middle Management experience of 3-5 years

• Computer Literate (MS Office/Google Suite)

• Basic understanding of contract management

• Strong problem analysis

• Stakeholder Management skills

• Project management skills

• Financial savviness