Legal Advisor (RE5 Advantageous) - Roodepoort

SUMMARY:

Role Purpose

Legal Advice & Claims Assessment

• Provide telephonic and online legal advice and guidance to clients.
• Assess the merits of cases telephonically and determine whether claims meet the relevant insurance policy terms and conditions.
• Validate insurance policies and memberships.
• Adjudicate claims in accordance with applicable policy terms, conditions and procedures.
• Identify matters requiring further legal intervention and refer clients to external attorneys where appropriate.
• Conduct legal research as required and remain up to date with frequently requested areas of law.
• Ensure that standard legal documentation and correspondence are accurate, relevant and appropriate.

Client Service & Case Management

• Deliver professional, client-focused legal guidance and ensure clients are directed to the appropriate legal service provider.
• Maintain regular communication with clients and monitor the progress of their cases.
• Follow up with clients to ensure that their needs are addressed and service expectations are met.
• Handle difficult client interactions professionally and work towards resolving concerns.
• Maintain agreed service level agreements with clients and service providers.
• Ensure all client interactions, advice and case updates are accurately documented on the relevant management system.

Internal & External Stakeholder Relationships

• Develop effective working relationships with external attorneys, service providers and internal claims and administration teams.
• Collaborate with relevant departments throughout the case management process.
• Ensure appropriate referrals and effective communication between all parties.
• Participate in team coaching sessions, knowledge-sharing initiatives and performance improvement activities.

Performance & Administration

• Monitor individual performance against service and operational dashboard metrics.
• Identify opportunities to improve service delivery, efficiency and client satisfaction.
• Ensure all requests and administrative requirements are handled accurately and timeously.
• Perform additional duties as required.

POSITION INFO:
Role Requirements Qualifications Grade 12 (Matric) - Essential. LLB or an appropriate legal degree. Must be an admitted Attorney. RE5 qualification will be advantageous. Experience Minimum of 2 years' post-admission experience as an Attorney or Legal Advisor. Experience providing legal advice and assessing legal matters will be advantageous. Exposure to insurance claims assessment, legal cover or policy-based adjudication will be beneficial. Technical Requirements Good understanding of South African law and the ability to research and interpret relevant legislation. Ability to assess the merits of legal matters and determine appropriate courses of action. Proficiency in English and at least one additional indigenous South African language. Computer literacy and the ability to accurately capture and manage client information using case management systems. Key Competencies Strong analytical thinking and problem-solving abilities. Excellent telephonic and written communication skills. Strong client service orientation and interpersonal skills. Ability to manage difficult conversations and diffuse challenging client situations. High levels of professionalism, integrity and attention to detail. Ability to work effectively under pressure and manage competing priorities. Strong decision-making and judgement. Ability to work independently and collaboratively within a team. Self-motivated, accountable and committed to continuous improvement. Working Conditions Must be willing and able to work shifts, including evenings, nights and weekends. Ability to work in a fast-paced, client-focused environment. Must be available to commence employment as soon as possible. Should you not receive a response within 10 working days, please consider your application unsuccessful.