Learning Coach

Job Advert Summary

Eduvos is looking to employ the services of Learning Coach on a fixed term basis to be based at our Woodmill (Stellenbosch) office.

Working conditions: 

Combination of virtual and normal office / campus environment. 

Position:

To provide academic learning process support, guidance, coaching and motivation to students, during the online education programme and learning process, thereby contributing towards timeous completion of the programme (academic success), a positive student experience and retention (manage the student’s learning and learning programme efficiently and effectively)

Responsibilities:

Accountable for learner coaching (“academic cuddling”), motivation and development of a cohort of individual and corporate students up to graduation. 

STUDENT SUPPORT AND COACHING

(assist with aspects such as motivation, personal barriers, time management, goal setting, assignments, logbooks, etc.)

Individual query resolution and support (inbound). Include queries from:

Students (progress queries; assignment queries; technical queries ; etc.)

Companies and other stakeholders

TRACKING AND PROGRESS MANAGEMENT

Individual student progress tracking and progress feedback (utilizing available software)

Pull progress reports

Identify risks and issues

Take appropriate action

AT-RISK STUDENT MANAGEMENT

Identify at risk students

Develop and implement action plans (incl. learning solutions) to reduce at risk students

CONTINUOUS IMPROVEMENT CONTRIBUTION

Monitor student experience

Take actions to improve the platform to drive efficiencies and effectiveness in role as learner coach

Minimum qualification:

• Undergraduate qualification
• A relevant qualification as a coach will be advantageous

Experience:

Two years' experience in the education industry (lecturer / teacher) or corporate training environment (learning and development role)

Functional competencies:

• Well-developed interpersonal and customer facing skills / personable
• Working knowledge of a learner management system (Moodle) and know-how how to utilize and optimize the system to enhance the learning experience
• Facilitation and presentation skills / public speaking
• MS Office skills
• Exposure to on-line learning methodologies
• Good understanding of Higher Education and its accompanied regulations
• A working knowledge of SETA’s and learnerships will be advantageous

Behavioural competencies:

• Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
• Constructive teamwork – Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Relations and networking – Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Steadiness (emotional tenacity) – Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.