Lead: Store Process Design & Systems

Purpose of the Role

The Lead: Store Process Design & Systems will provide strategic leadership in developing and governing the business process and technology architecture across the Retail Division. The role will focus on optimising customer, employee, and inventory-related store journeys, ensuring effective system integration, driving continuous improvement, and maximising return on investment (ROI) across retail operations.

Key Responsibilities

• Strategic Process & Systems Design: Develop and maintain an integrated business process and technology framework aligned with the Retail Division’s strategy.

• Commercial Value & ROI: Build commercial business cases, evaluate technology investments, manage programme budgets, and track return on investment (ROI) and retail price index (RPI) value realisation.

• Programme Governance: Drive programme management discipline, risk management, governance, and deployment standards to ensure successful implementation of retail technology solutions.

• Retail Innovation & Continuous Improvement: Research emerging retail technologies and industry best practices to improve store productivity, automate processes, and enhance omnichannel capabilities.

• Change Leadership: Lead change implementation across store operations, monitor system adoption, address operational challenges, and ensure sustainable process compliance.

• Customer-Centric Operations: Embed customer-centric principles into store processes and systems to improve service delivery, customer satisfaction, and operational performance.

• Stakeholder Collaboration: Work closely with executive leadership, IT, Retail Operations, Finance, and other key stakeholders to deliver integrated business solutions.

• Performance Management: Establish performance measures, monitor benefits realisation, and drive accountability for agreed business and team objectives.

Minimum Qualifications

A Degree or Higher Diploma in one of the following fields:

• Information Technology or Computer Science

• Industrial Engineering

• Business Information Systems

• Retail Management

• Operations Management

Experience Required

• 10–12 years’ experience in multi-store retail operations, IT architecture, enterprise business process engineering, and retail systems management.

• Proven experience translating business strategy into integrated business process and technology solutions.

• Demonstrated expertise in developing commercial business cases, financial modelling, and measuring ROI.

• Experience governing complex, multi-stream programmes and managing cross-functional stakeholder relationships.

• Strong understanding of retail enterprise platforms, including POS, ERP/SAP, mobile solutions, and omnichannel systems.

Knowledge, Skills & Competencies

The ideal candidate will demonstrate:

• Strong strategic thinking, executive leadership, and commercial acumen.

• In-depth knowledge of retail systems, store operations, and business process architecture.

• Proficiency in process mapping, programme governance, and Agile methodologies.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication, influencing, and stakeholder management abilities.

• Proven change management and continuous improvement capabilities.

• The ability to innovate, adapt to change, and deliver measurable business results.

• Knowledge of Pepkor Lifestyle’s policies, practices, processes, and systems.

• High ethical standards and accountability.

What We’re Looking For

We are seeking a forward-thinking leader who can bridge the gap between retail strategy, technology, and frontline execution. The successful candidate will have a strong commercial mindset, a passion for operational excellence, and the ability to lead transformation initiatives that deliver sustainable business value.