LDP Coordinator

• LDP Operations Management
• Inventory Management
• LDP Order to Cash Management
• LDP Query Management
• Data Analysis and Reporting

LDP Operations Management

• Work with the LDP Owner to identify open items on the relevant system.
• Establish reasons for items still open and work with LDP Owner to resolve them.
• Close out items on system to ensure minimum impact on daily operations in LDP.
• Coach to ensure that LDP capability is improved.

Inventory Management

• Provide coaching and support on the stock taking process where required: how to prepare for and conduct stock takes, when to do them and their benefits in terms of overall stock management.
• Monitor the stock taking process in LDP’s to ensure that stock counts are done on a daily and weekly basis.
• Provide feedback to Local Distribution Partner Specialist on the status of stock taking in the LDP for further action where required.
• Assist in the planning of stock levels where required, in conjunction with Sales and the LDP Specialist.
• Co-ordinate the management of stock levels daily.
• Identify challenges and issues that impact on the profitability of the LDP.
• Provide feedback to the LDP Specialist for further action where required.
• Balance stock, cash and discounts monthly on the system.
• Assist in problem solving issues related to the balancing of books.
• Provide information to LDP Specialist for review and further action.

LDP Order to Cash Management

• Identify which orders were placed, planned and delivered.
• Compare planned deliveries with actual and establish reasons for non-delivery.
• Check whether stock take results were posted and what the gains and losses were.
• Check that banking is done daily and/or that payments are made.
• Provide support to the LDP by reviewing the process and identifying areas for improvement.
• Provide feedback to LDP Specialist for further action where negative trends are identified.

LDP Query Management

• Gather information to establish the issue.
• Resolve the issue or escalate it for further action.
• Ensure that the issue has been resolved.

Data Analysis and Reporting

• Download KPI reports weekly and review trends.
• Communicate report and findings.
• Compile LDP performance summary and focus areas in preparation of LDP Specialist's visit to LDP.

LDP Operations Management

• Work with the LDP Owner to identify open items on the relevant system.
• Establish reasons for items still open and work with LDP Owner to resolve them.
• Close out items on system to ensure minimum impact on daily operations in LDP.
• Coach to ensure that LDP capability is improved.

Inventory Management

• Provide coaching and support on the stock taking process where required: how to prepare for and conduct stock takes, when to do them and their benefits in terms of overall stock management.
• Monitor the stock taking process in LDP’s to ensure that stock counts are done on a daily and weekly basis.
• Provide feedback to Local Distribution Partner Specialist on the status of stock taking in the LDP for further action where required.
• Assist in the planning of stock levels where required, in conjunction with Sales and the LDP Specialist.
• Co-ordinate the management of stock levels daily.
• Identify challenges and issues that impact on the profitability of the LDP.
• Provide feedback to the LDP Specialist for further action where required.
• Balance stock, cash and discounts monthly on the system.
• Assist in problem solving issues related to the balancing of books.
• Provide information to LDP Specialist for review and further action.

LDP Order to Cash Management

• Identify which orders were placed, planned and delivered.
• Compare planned deliveries with actual and establish reasons for non-delivery.
• Check whether stock take results were posted and what the gains and losses were.
• Check that banking is done daily and/or that payments are made.
• Provide support to the LDP by reviewing the process and identifying areas for improvement.
• Provide feedback to LDP Specialist for further action where negative trends are identified.

LDP Query Management

• Gather information to establish the issue.
• Resolve the issue or escalate it for further action.
• Ensure that the issue has been resolved.

Data Analysis and Reporting

• Download KPI reports weekly and review trends.
• Communicate report and findings.
• Compile LDP performance summary and focus areas in preparation of LDP Specialist's visit to LDP.

KBI

• On-Time Delivery (OTD)
• Order Fulfillment Cycle Time
• Inventory Accuracy / Stock Count Variance
• Stockout Rate / Backorder Rate
• LDP Inventory Turnover Rate
• Invoice Dispute Rate
• Collection Effectiveness Index (CEI)
• Days Sales Outstanding
• Query Resolution Rate

Education

Tertiary qualification in Logistics or related would be advantageous.

Experience

3 years of experience in an operational, supply chain, or logistics role, with a focus on inventory management, order fulfillment, or distribution.

Demonstrated experience in conducting or supporting stock-taking activities, including hard close counts.

Experience in a role requiring direct communication and issue resolution with external partners or vendors.

Hands-on experience with daily operational controls and reconciliation processes.

Skills

Strong understanding of end-to-end supply chain processes, particularly Order-to-Cash, inventory management, and logistics.

Proficiency in data analysis tools, including advanced Microsoft Excel

Knowledge of basic financial controls and reconciliation procedures

Strong interpersonal skills to build and maintain effective relationships with Local Distribution Partners (LDPs) and internal stakeholders.

Exceptional written and verbal communication skills for reporting, providing feedback, and resolving partner queries.