L1 IT Support Engineer / Technician

SUMMARY:
Our client is seeking  a skilled and customer-focused L1 IT Support Engineer / Technician for an onsite position based in Alberton, Gauteng. The successful candidate will provide first-line technical support to end users, troubleshoot IT issues, resolve technical queries, and escalate more complex problems when necessary.

POSITION INFO:
Minimum Requirements Matric (Grade 12). IT qualification or relevant IT certifications will be advantageous. 3-5 years' experience in IT support or a technical support environment. Basic knowledge of computer hardware, software, operating systems, and networking. Experience with desktop support and troubleshooting. Good communication and customer service skills. Strong problem-solving abilities. Must have own reliable transport. Must be willing to work onsite in Alberton. Key Responsibilities Provide first-line IT support to end users. Troubleshoot hardware, software, desktop, laptop, printer, and connectivity issues. Assist users with IT-related queries and technical problems. Install, configure, and maintain IT equipment and software. Log and update incidents using a ticketing system. Resolve technical issues within the scope of L1 support. Escalate complex issues to the relevant support team. Maintain accurate records of support requests and resolutions. Deliver professional and efficient customer service. Skills and Competencies Strong technical troubleshooting skills. Excellent communication and interpersonal skills. Customer-focused approach. Good time management and organisational skills. Ability to work independently and within a team. Salary Market related