Key Account Manager - Mr D

Why Join Mr D? 

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

Your Responsibilities will include:

• Developing and managing long term partnerships with key national restaurant brands and act as their primary point of contact
• Increasing revenue from existing accounts by consulting with national partners and developing partner strategies. This will range from the optimisation of menus, to marketing collaborations and partner’s utilisation of the Mr D Food partner promotion program
• Provide national partners with weekly and monthly performance reports
• Working cross functionally within the business between the finance, marketing and operations team to optimise partnerships, leading all aspects internally and externally.
• Monitor and analyse performance of national partner specific KPIs, preparing and presenting partner performance review meetings to the Mr D Food business
• Ensure national partners are kept accountable on all aspects of service delivery to Mr D Food customers by ensuring their focus on restaurant operations for delivery orders
• Coordinate selling efforts across the team to execute large scale on-boarding of national partners

Attributes required:

• Key Account Management experience
• Strong knowledge of the restaurant industry
• Excellent communications skills.
• Highly analytical
• A love for winning
• Enthusiasm for being a part of an entrepreneurial, start-up environment
• Ability to collaborate effectively with team members within the organisation
• High attention to detail

 Qualifications:

• Proven track record of hitting goals and targets
• Competence in Excel
• Minimum 3 years key account experience
• Bachelors Degree or relevant other tertiary qualificatio

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to).