Junior Tenant and Collections Administrator

SUMMARY:
A well-established property management group is seeking a detail-oriented and proactive JUNIOR TENANT & COLLECTIONS ADMINISTRATOR to join their team

POSITION INFO:
This is a support role for someone who wants to build a career in property administration. You'll work closely with the Group Property Manager, Finance, and third-party managing agents, handling tenant communication, rental collections, and lease administration across the portfolio. Core Criteria: Grade 12 or equivalent Certificate or diploma in administration, bookkeeping, property administration, or finance advantageous 1 to 2 years' experience in administration, debtors, collections, property administration, or customer service Basic understanding of rental accounts, statements, and payment follow-up processes Computer literate, including Outlook, Word, and Excel Strong written and verbal communication skills High level of accuracy and attention to detail Strong follow-up ability and persistence in closing out administrative matters Comfortable escalating sensitive matters appropriately Good organisational and time-management skills Sound judgement and confidentiality when handling tenant and financial information Able to work independently while knowing when to escalate Core Responsibilities: Act as first point of contact for tenants on rental statements, payment reminders, proof of payment requests, and basic lease queries Log tenant queries and escalate matters requiring management, maintenance, finance, or legal input Monitor rental payments against monthly schedules and flag unpaid or short-paid accounts Send payment reminders and arrears notices, and follow up on overdue rentals Update arrears tracking schedules with follow-up dates, payment arrangements, and escalation status Maintain the central lease register, including lease dates, escalation dates, and renewal status Track upcoming lease expiries and remind the Group Property Manager of required actions File signed leases, amendments, and correspondence correctly Prepare basic collections and tenant administration reports Assist Finance with reconciliations by providing payment records and follow-up notes On Offer: Salary: R18,000 to R25,000, dependent on experience