Join the Frontline of Digital Banking Support - Customer Service Advisors Wanted!

Huntswood

Cape Town, Western Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

We're Hiring: Customer Service Advisors – Financial Services (2-Month Contract)

Looking for your next opportunity in Financial Services? Join Huntswood, a ResultsCX company, and be part of a high-performing customer service team supporting leading financial products in the US market.

If you're passionate about helping customers, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect opportunity for you!

What’s in it for you

Night shift hours -rotational shifts (Between 1pm - 8am)
Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
PLUS a R5000 Completion Bonus!
Gain experience supporting digital banking and financial products
Valuable exposure to an international financial services environment

Job Responsibilities

You'll provide support to customers using a range of financial products.
Deliver exceptional customer service via voice, webchat, and email
Resolve customer queries accurately and efficiently

Build rapport and create positive customer experiences

Investigate and troubleshoot account-related issues

Accurately document interactions and case notes

Navigate multiple systems while maintaining service excellence

Job Requirements

Matric or NQF Level 4 equivalent.
Clear Credit and Criminal record.
Computer literate.
Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
Basic understanding and knowledge of the US market is essential.

Required Skills

Customer Service experience
Excellent communication (Written and Verbal)
Ability to analyse and troubleshoot issues and provide sound resolution.
Ability to demonstrate writing skills as it relates to capturing case notes
Adaptive Approach
Able to navigate through systems

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success
Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.