Jnr User Support Technician

Stefanutti Stocks Inland is seeking a Junior User Support Technician to provide first-line IT and Helpdesk support, resolve incidents, manage user accounts, maintain IT assets and documentation, and ensure SLA compliance. This is a site-based position requiring nationwide availability and travel between project sites.

Key Responsibilities:

Helpdesk and First-Line Support

• Serve as the primary point of contact for all IT-related incidents and service requests
• Log, categorise, prioritise, and update support tickets accurately within the Helpdesk system
• Provide Level 1 troubleshooting for Microsoft 365, Windows 10/11, printers, hardware, and basic networking issues
• Resolve incidents within defined SLAs or escalate to second-line support when required
• Deliver remote and on-site technical support to end users

User Administration

• Create, modify, and disable user accounts in Microsoft 365 and Entra ID (Azure AD)
• Assign software licenses, access permissions, and security group memberships
• Support onboarding and offboarding processes to ensure timely access provisioning and revocation

Systems and Endpoint Support

• Assist with preparation, configuration, and deployment of laptops, desktops, and mobile devices
• Install and configure approved software and applications
• Ensure endpoints receive operating system updates, patches, and security configurations
• Perform routine checks on boardroom equipment, printers, and AV systems

Asset and Documentation Management

• Maintain accurate IT asset registers and inventory records
• Track allocation, movement, and return of IT equipment
• Create, update, and maintain IT documentation, SOPs, and user guides

Security and Compliance

• Adhere to POPIA and internal IT security policies and procedures
• Enforce multi-factor authentication (MFA) and access controls
• Identify, report, and escalate potential security incidents
• Ensure correct data handling and secure disposal of IT equipment and information

Continuous Improvement

• Identify recurring incidents and recommend process or system improvements
• Contribute to improving Helpdesk efficiency and service quality
• Maintain up-to-date technical knowledge through ongoing learning

Technical Competencies

• Microsoft 365 administration
• Azure AD/ Entra ID
• Windows 10/11 support
• Basic networking concepts
• IT ticketing systems
• Remote support tools

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Qualifications:

• Grade 12 / National Senior Certificate (Matric)
• A+ certification
• N+ certification
• ITIL Foundation (Information Technology Infrastructure Library) certification
• Microsoft 365 Certified: Fundamentals (MS-900), will be an advantage
• Microsoft Azure Fundamentals (AZ-900), will be an advantage

Skills:

• Strong communication and interpersonal skills
• Customer-focused approach
• Problem-solving ability
• Effective time management and prioritisation
• Ability to work independently and within a team

Experience:

• 0-2 years IT Support/Helpdesk experience

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.