IT Technician - Alternating between the Cape Town & Stellenbosch office

SUMMARY:
-

POSITION INFO:
ENVIRONMENT: A well-established attorneys’ firm with offices in Cape Town and Stellenbosch is seeking an experienced IT Technician to join its team. The successful candidate will provide reliable in-person and remote technical support across both offices, troubleshooting hardware and software issues and supporting desktops, laptops, mobile devices, printers, Windows 10\/11 and Microsoft 365. The role requires two to four years’ corporate IT support experience and regular travel between the Cape Town and Stellenbosch offices. DUTIES: •       Provide support for desktops, laptops, mobile devices, printers and peripherals. •       Troubleshoot hardware and software errors by assessing impact, prioritising issues, running diagnostics, and documenting problems and resolutions. •       Manage the full endpoint lifecycle for user devices, from onboarding through to offboarding. •       Resolve Helpdesk requests with minimal supervision. •       Provide professional technical support to senior stakeholders, including directors and lawyers. •       Troubleshoot Windows 10\/11, Microsoft 365 and application-related issues. •       Share technical knowledge and assist with team training and standards. •       Contribute to continuous improvement of IT processes, documentation and user experience. •       Administer Active Directory, Azure AD, Group Policy, DNS and DHCP. •       Provide iManage\/FileSite user support. •       Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. •       Assist with endpoint management using Microsoft Intune and device policies. •       Support VPN, Wi-Fi and LAN\/WAN connectivity. •       Perform workstation builds, rebuilds and lifecycle replacements. •       Enforce IT security standards, including endpoint protection, patching and access controls. •       Assist with user access reviews and offboarding processes. •       Promote cybersecurity awareness and responsible user behaviour. •       Take ownership of technical issues from initial logging through to resolution. •       Maintain accurate ticket notes and technical documentation. •       Assist with IT asset management and stock control. •       Liaise with vendors regarding repairs, warranties and technical escalations. •       Participate in after-hours and weekend standby support when required. •       Provide support for all IT-related requirements across the Western Cape. REQUIREMENTS: •       Grade 12 \/ Matric. •       2–4+ years’ experience in a corporate IT support environment, preferably within professional services or the legal sector. •       Experience providing both in-person and remote user support. •       Strong Windows 10\/11 and Microsoft 365 support experience. •       Experience with Windows Server, Hyper-V and VMware. •       Solid understanding of Active Directory, Azure AD, DNS, DHCP, TCP\/IP and SMTP. •       Experience supporting Microsoft Teams, SharePoint, Exchange and Exchange Online. •       Working knowledge of network infrastructure and connectivity technologies, including LAN\/WAN, Wi-Fi and VPN. •       Working knowledge of endpoint security and patch management systems and applications. •       Working knowledge of SQL. •       Relevant IT certifications preferred, such as Microsoft or CompTIA. •       Willingness to alternate between office locations as required. •       Valid driver’s licence and own reliable transport are essential. ATTRIBUTES: •       Friendly & Helpful Attitude •       Strong Interpersonal Skills •       Microsoft Applications •       Reporting & Documentation •       Excellent Written & Verbal Communication •       Attention to Detail •       Ability to Work Under Pressure •       Independent Working •       Teamwork & Collaboration •       Task Prioritisation •       Fast Response & Resolution •       Willingness to Learn •       Proactive Problem-Solving •       Multitasking •       Strong Organisational & Structuring Skills •       Confidentiality & Professionalism