IT Systems Technician

If you’re the person colleagues call when the printer sulks, the laptop refuses to boot, and the video call freezes mid-sentence — and you secretly enjoy fixing it — your next login might just be with us in Graaff-Reinet.

The Role (or your chance to keep Montego connected)
As our IT Systems Technician, you’ll be the first line of defence for our network and systems — managing user access, keeping hardware and software humming, and making sure problems are solved properly, not just switched off and on again (although we respect a classic).

Reporting to the IT Infrastructure Manager, you’ll be a key part of the team that keeps a growing, global business running smoothly — on site, on the road, and occasionally when the rest of us are fast asleep.

What you’ll be doing (besides saving the day)

Application Systems Administration

• Register users on business applications and assign the right access rights in line with our delegation of authority
• Monitor user access and make changes as roles evolve
• Safeguard segregation of duties as per the Delegation Authorities Matrix (good governance never goes out of style)
• Keep systems healthy by monitoring performance, recommending updates, and scheduling and managing changes

Advanced Support

• Run daily checks on printers, phones, and video conferencing equipment — ideally before anyone notices a thing
• Install, configure, and support desktops, laptops, and mobile devices according to our IT Checklist and IT Framework
• Set up printers and scanners, and make sure every printer is serviced bi-annually
• Log hardware faults with third-party vendors and follow up until the repair is done
• Diagnose, research, and resolve hardware and software issues — or escalate to the right person and ensure it’s sorted on time
• Test, implement, and monitor solutions to confirm they actually work
• Document resolutions in our Document Management System, so the next fix takes minutes, not hours

System Availability

• Analyse support requests to uncover the real problem behind “it’s not working”
• Provide information, possible solutions, and the research needed to get systems back up and running
• Escalate where needed and ensure issues are resolved within agreed time frames
• Test, implement, and monitor fixes, keeping the relevant role players in the loop
• Keep downtime to a minimum and uptime as close to perfect as technology allows

What you’ll need to bring

Windows Server Hybrid Administrator Associate

• AZ‑800, AZ‑801 --advantageous

or

Azure Solutions Architect Expert

• Azure Administrator Associate (AZ‑104)
• AZ‑305 --advantageous

or

Microsoft Identity and Access Administrator 

• SC-300 -- advantageous

Microsoft 365 Certified: Administrator Expert

• MS‑102 --advantageous

or

Endpoint Administrator Associate

• MD‑102 --advantageous

• NQF Level 7 qualification in a relevant discipline — advantageous
• At least 3 years’ system administration experience
• Code B Driver’s Licence
• Solid knowledge of cloud computing, network protocols, network equipment and peripherals, enterprise printing, and end-user computing

Skills that make things happen

• Sharp problem-solving
• Clear communication (translating tech-speak into plain English is a superpower)
• Strong interpersonal skills
• Excellent time management

And the behaviours that make it stick

• Analytical thinking
• Meticulous attention to detail
• Uncompromising ethical standards

Good to know

• You’ll need to be comfortable working at heights (cables don’t always run at desk level)
• You may be required to travel to other Montego facilities
• Standby, weekend, and after-hours work comes with the territory — including remote support at all hours

About Montego

Montego Pet Nutrition, a family business established in 2000 in the Karoo region of South Africa, is a well-loved and innovative pet care brand committed to establishing Africa as an important player in the global pet industry. For 26 years, our genuine love of pets has been at the heart of our business and supports our promise of “Better Every Day”. Today, pet owners in more than 39 countries across multiple continents trust us to produce world-class products with the health and wellbeing of pets in mind.