IT Support Technician (Windows 10/11 & Microsoft 365) (Stellenbosch Onsite)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years’ experience in IT Support \/ Helpdesk with basic proficiency of Windows 10\/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory \/ Azure AD and Asset Management tools   DUTIES: End-User Support - ·        Provide first-line support (hardware, software, network issues). ·        Log and manage Helpdesk tickets. ·        Troubleshoot common issues and provide timely user feedback.   Microsoft 365 Support - ·        Assist with user setup (accounts, licensing, email, Teams). ·        Basic troubleshooting (Outlook, Teams, OneDrive). ·        Support Copilot rollout and basic user guidance.   Device & Asset Management - ·        Prepare and configure devices for new staff. ·        Maintain Asset Register (e.g., Lansweeper). ·        Assist with hardware upgrades and replacements.   Basic Network Support - ·        Assist with Wi-Fi and connectivity troubleshooting. ·        Perform basic site checks. ·        Escalate complex issues when required.   Project Support - ·        Assist with IT projects (office setups, upgrades, migrations). ·        Follow structured processes and documentation.   Security & Compliance - ·        Adhere to IT security policies. ·        Assist with antivirus checks and updates. ·        Report suspicious activity.   REQUIREMENTS: ·        Relevant Certifications (A+, N+, etc.). ·        3-4 Years experience in IT Support \/ Helpdesk. ·        Basic knowledge of: Ø  Windows 10\/11 Ø  Microsoft 365 (Outlook, Teams, OneDrive) Ø  Networking fundamentals ·        Good troubleshooting and communication skills. Advantageous - ·        Exposure to Active Directory \/ Azure AD. ·        Experience with Asset Management tools.   ATTRIBUTES: ·        Willingness to learn and take initiative. ·        Strong user communication skills. ·        Structured and process driven. ·        Reliable and accountable.