IT Support and Systems Technician (JHB On-site)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: PROVIDE hands-on hardware, software and infrastructure support for a Software Development company in the Pharmaceutical industry looking for a responsible, reliable and technically capable IT Support & Systems Technician to join its internal IT team. This will include desktop support, anti-virus and Office 365\/Teams administration, asset tracking, backups and restores, VPN support, and basic website hosting concepts — along with assisting with production server builds and liaising with hardware\/software vendors. You'll often work independently, escalating more complex issues to the IT Operations Manager. A valid driver’s licence and access to a reliable personal vehicle is essential requiring regular travel to the data-centre co-location facility, supplier premises and, occasionally, staff members' homes for hardware support. Applicants must have Matric\/Grade 12, a Diploma\/Certification in IT, preferably A+, N+, with 3 years’ experience in a similar role including working knowledge of Microsoft 365 administration, exposure to SFTP\/FTP administration and SSH key-based authentication & solid understanding of desktop hardware, software installation and basic network troubleshooting.   DUTIES: ·        Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup ·        Assist with server builds and take new builds\/releases live in production, including basic post-deployment monitoring. ·        Travel to the data-centre co-location facility to assist with physical server installation and hardware changes. ·        Request quotes and stock availability from hardware\/software vendors and coordinate hardware repairs and servicing with external suppliers. ·        Support and troubleshoot internal web applications and services, including diagnosing and resolving outages. ·        Draft and maintain SOPs, knowledge-based articles and internal IT activity reports for management. ·        Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status. ·        Backup & Restore: Monitor daily backup jobs and perform file\/system restores as needed to ensure business continuity.   REQUIREMENTS: ·        Matric Certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred. ·        At least 3 years’ experience in a help desk, IT Support or Junior Systems Administration role. ·        Solid understanding of desktop hardware, software installation and basic network troubleshooting. ·        Exposure to SFTP\/FTP administration and SSH key-based authentication. ·        Familiarity with Windows Server environments and basic server administration. ·        Comfortable using help desk\/ticketing software to log and track support requests. ·        Working knowledge of Microsoft 365 administration (user\/mailbox management). ·        Understanding of backup and restore concepts and processes. ·        Exposure to anti-virus administration and endpoint protection tools. ·        Comfortable using asset tracking tools and help desk\/ticketing software. ·        Valid driver’s licence and access to a reliable, roadworthy vehicle (Essential — not a remote or hybrid role).   Nice-to-haves – ·        Exposure to firewall technologies and network security concepts. ·        Familiarity with Microsoft Azure, virtualisation technologies or data-centre\/hosting operations.   ATTRIBUTES: ·        A self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision. ·        Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data. ·        Demonstrable reliability and accountability, with a valid driver’s licence and access to a reliable personal vehicle for regular travel between sites.