IT Senior Technical Engineer - Stanger, KZN

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POSITION INFO:
IT Senior Technical Engineer - Stanger, KZN (On-Site) QUALIFICATIONS AND EXPERIENCE Grade 12 (Essential) Microsoft Server, Network and Firewall Certification (Essential) Certificate in A+ and N+ (Essential) IT Certification/Diploma (Preferred) 3 Years installing and configuring Switches. 3 years configuring and supporting Firewall. 5 Years supporting LAN and WAN. 3 Years supporting Exchange and O365. 3 Years supporting Mail Security System 3 years with installing and configuring server hardware. KEY RESPONSIBILITIES Provide support and management of all Microsoft services within the Microsoft 365 Admin Centre. Maintain and monitor service health within the Microsoft 365 Admin Centre. Provide support for firewall-related queries and perform maintenance tasks, including VPN configuration and troubleshooting. Ensure that best practices are followed and applied to all aspects of the environment (Network, Server, Firewall, access controls and Applications) Continuously monitor SOC alerts and anomalies and Prioritize based on severity and potential impact. Track vendor performance against SLA’s and KPI’s. Act as primary liaison between vendor and internal customer. Generate regular reports on environment health, performance, capacity and security. Maintain detailed documentation of Hardware/Systems configurations, processes, and procedures. BEHAVIOURAL COMPETENCIES Good organizational skills Good understanding of business processes Excellent verbal and written communication Experience managing stakeholders Change management Time management Attention to detail Analytical thinker