IT Intern

Main Purpose

• To support the National Dialogue’s IT Officer in keeping the programme’s systems, devices and networks running securely, while learning ICT support, security and governance

Key Responsibility Areas:
User Support

• Provide office IT support to users and help resolve support calls and queries.
• Follow up on -all support calls logged on the IT Service Management (ITSM) system.
• Install and troubleshoot hardware and software.
• Give users input on IT equipment procurement, under the IT Officer’s guidance.

Security and Maintenance

• Install security patches, firmware updates and antivirus software, and keep them current on all workstations.
• Check that users log on to workstations with passwords.
• Assist with ICT security control measures and security investigations and help implement corrective actions.
• Assist with planning, implementation and maintenance of the LAN infrastructure.

Governance and Compliance

• Provide inputs to the development and review of ICT security policies, procedures and guidelines.
• Provide inputs to ICT disaster recovery implementation.
• Assist with the administration of ICT contracts and service level agreements.
• Take part in implementing ICT-related National Dialogue determinations and directives.

Minimum Requirements:

• National Diploma/ bachelor’s degree in computer science / information technology or relevant.
• No experience required
• Be South African Citizen and between 18 – 35

Knowledge & Skills Required:

• knowledge of IT hardware, software, networking and security.
• Knowledge of, willingness to learn, IT corporate governance frameworks, the Public
• Finance Management Act and Treasury Regulations.
• Good communication and problem-solving skills.

Should you which to Apply for the above position, please use the following email address: ITInedlac@tttrecruitment.co.za send through your Cover Letter, CV, certified copies of your ID and qualifications.