IT Administrator - UPD Lea Glen (Roodepoort)

Introduction

• We are looking to recruit a permanent IT Administrator to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort (Lea Glen) branch and will report to the Service Manager (IT) Infrastructure.

Job description

Job Purpose:

• To assist the IT Admin team to deliver optimum user and customer service; drive the IT service desk whilst managing processes and procedures to ensure compliance and reduce risk. 

Key Performance Areas:

• UPD Online: Add and remove facilities on menus and test new programs to be put into production.
• Shape the working environment. This includes the setting of high standards, ensuring that business requirements are met and monitor departmental progress.
• Customer satisfaction: Act as first line interface with users and customers, follow-up on service desk logs, liaise with users and departmental staff and address user and customer concerns.
• Draft and implement IT operational standards and procedures and governance framework, perform general admin and correspondence functions.
• Company asset control: Record details of all assets and maintain a database. Ensure relevant forms are completed, authorized and signed off. Place orders for any IT related equipment.
• Provide support and perform tests on the UPD in-house and manage queries from third party electronic ordering systems.
• Access system: enrol and maintain the employee access to UPD premises and zones and provide reports on request.

Skills:

• Excellent communication skills
• Very good computer skills as well as Microsoft office packages

Knowledge:

• Call Management Systems

Personal Competencies required:

• Good communication skills 
• High level problem solving skills 
• Flexible working hours 
• Highly energetic and self motivated 

Minimum requirements

Required Minimum Education and Qualifications:

• Matric

Minimum Experience and Education:

• Sound understanding of a service desk and operating principles
• ITIL awareness
• Drafting of processes and procedures