Internal Sales Support - Klerksdorp

SUMMARY:
The Internal Sales Support role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base.

POSITION INFO:
 Internal Sales Support - Klerksdorp - R9000 CTC This role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base while acting as the critical link between general commercial clients, sales consultants, and fulfilment teams . About Our Client The company operates across a diverse commercial and B2B customer base with product categories including stationery, furniture, technology, catering, and office supplies . It utilizes AXAPTA for order processing and maintains contract pricing structures alongside gross profit objectives . The Role: Internal Sales Support The Internal Sales Support role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base . This role acts as the critical link between general commercial clients, sales consultants, and fulfilment teams, ensuring accurate order capture, timely communication on order status, and efficient query resolution . By maintaining broad product knowledge and systems proficiency, the incumbent enables the sales team to close deals effectively while delivering a superior customer experience that drives repeat business . Key Responsibilities Utilize foundational experience in order processing, customer service, or administrative support within a commercial or retail environment to accurately capture and process orders from commercial clients, sales consultants, KAMs, BDMs, telesales, and category specialists using AXAPTA . Verify product codes, quantities, pricing, and delivery details across all product categories using AXAPTA . Maintain regular communication with commercial clients to confirm order status, resolve queries, and provide delivery updates while assisting sales teams with product information, pricing queries, and order follow-up . Develop and maintain comprehensive knowledge of the product range across all categories (stationery, furniture, technology, catering, office supplies), including understanding cost prices, selling prices, and contract pricing structures . Handle customer complaints related to orders efficiently and professionally, following through to resolution, and escalating complex issues to appropriate stakeholders when necessary . Conduct stock enquiries, provide real-time product availability information and lead times to sales teams and customers to support deal closure . Identify recurring issues to provide feedback for improving order accuracy and customer satisfaction while maintaining awareness of sales team targets and gross profit objectives . Assist with quarterly stock takes, provide warehouse support when operationally required, and maintain accurate records in order management systems . About You Foundational experience in order processing, customer service, or administrative support within a commercial or retail environment . Matric (Grade 12) qualification or equivalent . Technical skills in AXAPTA (or similar ERP/order management systems), MS Office Suite (Word, Excel, Outlook), order processing systems, pricing and costing calculations, and stock enquiry systems . Broad product knowledge across office supplies, stationery, or B2B sales sector, alongside an understanding of commercial procurement processes . Soft skills in customer service excellence, written and verbal communication, attention to detail, time management, problem-solving, interpersonal skills, adaptability, and multi-tasking . Additional qualifications in business administration, sales, or customer service (Preferred) . Experience in the office supplies or stationery industry (Preferred) . Familiarity with AXAPTA or similar ERP systems (Preferred) .