Internal Sales Support / Customer Service

SUMMARY:
Do you take pride in getting the details right?

A leading business based in Westlake  is looking for an Internal Support Administrator to turn customer enquiries into accurate, competitive quotes. You’ll work closely with customers and internal teams, keep enquiries moving, and stay organised in a fast-paced environment.

POSITION INFO:
REQUIREMENTS Matric 2 - 3 years in a similar role ideally in a business-to-business Good commercial acumen, administrative and organisational skills. Understanding of CRM and ERP systems and the process of B2B sales. Self-motivated and focused on results applying logic/commercial decision making. DUTIES Responsible for administration and management of the customer quotation process Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales Responsible for administrative onboarding and data management of customers Provide admin support to business development teams & internal sales support in the absence of internal sales staff Coordinate special projects Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business Check RFQ's clarifying any queries with customer before actioning with Technical and Procurement Departments Collaborate and coordinate the quoting process with all internal stakeholders Quality check quotes for completeness, accuracy, and professionalism Follow-up outstanding quotes with responsible sales team members to conclusion Complete/distribute relevant customer & supplier onboarding documentation and NDA's Complete the National Quote Sheet Assist with forecasting and stock management as directed Primary point of contact for sales, customer enquiries & requests if internal staff absent Resolve sales-related issues and provide real-time customer support Handle all inbound leads and website enquiries and qualify sales leads Coordinate internal stakeholders to achieve project outcomes for due dates Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.