R27 000 CTC PER MONTH
Minimum requirements:
- 3–5 years’ experience in customer service, internal sales, and/or operations
- 3 years previous supervisory experience of a team essential
- Strong organisational and people management skills
- Export coordination experience is advantageous
- Excellent communication skills (written and verbal)
- Ability to problem solve and perform under pressure
- High attention to detail and accountability
- Support the Internal Sales Manager by overseeing/managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance
- Assist Internal Sales Manager with management and guidance of employees with regards to performance, KPIS, staff management etc
- Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk/showroom functions
- Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity