Internal Sales Supervisor

SUMMARY:
Seeking an Internal Sales Supervisor to oversee the internal sales process from order placement through to delivery, ensuring efficient coordination, timely deliveries, and exceptional customer service.

POSITION INFO:
Qualification Matric with Mathematics (not Mathematical Literacy) Diploma / Tertiary Qualification o Sales and Marketing Requirements 2 - 5 Years experience as Internal Sales Supervisor within the technical manufacturing industry Experience supervising and supporting Internal Sales Administrators, while working closely with External Sales Representatives to coordinate customer requirements, manage sales activities, and ensure a seamless sales process Advanced ERP system experience is required, preferably Syspro Knowledge of Incoterms will be an advantage Must have own reliable transport Duties Prepare monthly expected sales reports. Prepare monthly Cost of Sales reports. Manage actions COD and lost order reports. Compile and maintain customer order tracking system. Maintain and update costing sheets. Review and proof-check quotations and sales orders prepared by Internal Sales Administrator. Implement, maintain and supervise internal sales procedures. Facilitate monthly meetings between Internal and External Sales teams. Facilitate daily Production and Sales meetings. Follow up on customer orders, enquiries and feedback to ensure exceptional customer service. Supervise, support and monitor the performance of the Internal Sales team. Assist with the preparation of annual budgets. Assist auditors with annual audit requirements. Identify opportunities to improve internal sales processes, team performance and customer satisfaction.