Internal Sales Representative

SUMMARY:
Internal Sales Representative

POSITION INFO:
Qualificaiton Matric / Senior Certificate A relevant tertiary qualification in sales or marketing Requirements At least five years' relevant internal sales experience, preferably supplying merchants, resellers, manufacturers or retail hardware businesses. A proven ability to develop customer accounts, secure new business and achieve sales and gross profit targets. Strong telephone etiquette, clear written and verbal communication, and confident negotiation and closing skills. Good numerical ability and confidence interpreting sales reports. Working proficiency in Microsoft Office, particularly Excel and Outlook. Strong organisational skills, attention to detail and the ability to manage competing priorities. Experience using business systems to manage quotations, orders and customer information. Duties Proactive selling: Achieve agreed customer calling and sales activity targets, maintaining regular contact with existing customers and identifying opportunities to win new business. Business development: Generate and qualify leads through prospecting, cold calling and customer referrals. Customer relationships: Understand customers' businesses and purchasing needs, building relationships that support repeat business and long-term growth. Sales conversion: Prepare accurate quotations, follow up consistently, address customer queries and convert enquiries into confirmed orders. Sales and profit targets: Execute agreed sales plans to achieve and exceed revenue, gross profit and customer account targets within approved pricing and discount guidelines. Order management: Process orders accurately and coordinate with logistics, warehousing and colleagues to support timely fulfilment. Keep customers informed of stock availability, delivery arrangements and any delays. Product sales: Grow the range and volume of products purchased by each customer by identifying suitable products, alternatives and new product opportunities. Promotions and aged stock: Actively promote special offers, overstocks and aged stock to suitable customers against agreed clearance targets. Product support: Respond promptly to product and technical enquiries, obtaining specialist assistance where required to ensure accurate advice. Sales analysis: Use sales reports to identify purchasing trends, declining accounts, gaps in customers' product purchases and growth opportunities. Market feedback: Keep the Sales Manager informed of competitor activity, customer feedback, market opportunities and issues affecting sales or service. Reporting and administration: Maintain accurate customer records, quotations, sales activities and follow-ups in the company's systems. Meet correspondence, reporting and administrative deadlines. Teamwork: Work constructively with the sales team and relevant departments, sharing information and taking ownership of customer follow-ups through to resolution.