Internal Sales & Branch Operations Coordinator

SUMMARY:
Internal Sales & Branch Operations Coordinator
Location: Cape Town, Western Cape Maitland
Work Arrangement: Fully on-site
Role Overview
A hands-on, multi-functional role covering internal sales, customer service, administration, stock control and warehouse operations. The successful candidate must manage the full sales process from quotation to delivery or collection, while ensuring the smooth running of the Cape Town branch.

POSITION INFO:
Key Responsibilities Handle customer enquiries, quotations, sales orders and follow-ups. Process orders, invoices, payments and customer collections. Pick, pack, dispatch orders and arrange courier deliveries. Receive, record and manage stock, replenishment and stocktakes. Process tools sent for repairs and goods returned for credit. Manage petty cash, customer payments and reconciliations. Maintain accurate sales, stock and customer records. Liaise with the main branch to resolve queries and discrepancies. Prioritise daily tasks and assist with general branch operations. Minimum Requirements Matric (Grade 12). At least 3 years' relevant experience in internal sales, sales administration, stock control or warehouse operations. Experience in quotations, order processing, invoicing and inventory management. Computer literacy, including MS Office and an ERP, CRM or stock management system. Strong numerical, organisational and communication skills. Excellent attention to detail and time management. Ability to multitask, work independently and perform under pressure. Willingness to undertake hands-on warehouse duties and handle customer payments. Ideal Candidate: Proactive, reliable and organised, with strong customer service skills and the ability to switch between administrative, sales and practical warehouse duties. Monthly Package Basic Salary: R14,000 Provident Allowance: R2,100 (after successful probation) Average Commission: R6,000 per month, dependent on turnover Medical Aid: 50% company contribution Insurance: 100% company contribution towards life, disability and funeral cover (after successful probation) December Bonus: At management's discretion, based on company and individual performance Please note: This is a fully on-site, hands-on position requiring responsibility for the complete sales and order fulfilment process, as well as day-to-day branch operations.