Instructional Designer

Key Purpose

• To develop and coordinate effective learning solutions and training content that address skills gaps within Discovery Connect, using innovative digital tools, training simulators and analytics to enhance employee learning and capability.

Key Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

• Design and generate engaging training content for Discovery Connect training needs, across multiple platforms.
• Build training simulators to support facilitating system training navigation training.
• Primary focus would be to fulfill training gaps within Discovery Connect.
• Training Facilitation and/or Train the Trainer, a per business needs.
• Maintain training content on an ongoing basis.
• Co-ordinate Discovery Connect Training needs with other internal/external training providers monthly basis.
• Book training rooms and ensure that all training need and requirements are in place.
• Measuring the success of content using analytics tools and adjusting strategies based on the data
• Report regularly on all training for the month.
• Adherence to Copyright and Privacy laws.

Competencies and Skills

Behavioural Competencies

• Working with people.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Creating and innovating.
• Presenting and communicating information.
• Persuading and influencing.
• Coping with pressure and setbacks.
• Adhering to principles and values.
• Customer centric.
• Empathetic.
• Excellent presentation skills.

Knowledge

• Knowledge of Learning and Development principles
• Instructional design
• Learning Management Systems, digital content development
• Understanding of AI-enabled learning solutions
• Digital content development
• Training simulator development
• Training coordination and administration
• Knowledge of contact centre operations and the financial services environment would be advantageous.

Skills

• Excellent verbal and written communication skills.
• Excellent time management and organisational skills
• Communicate effectively with diverse personalities.
• A passion for developing high-quality, effective, and engaging learning solutions.

Education and Experience

Education:

• Matric.
• Advanced MS Office Skills.
• Education & training qualification (ETDP), specifically Design and Development would be advantageous.

Experience

• Expertise in Learning Management systems.
• Experience with building simulators for training purposes is a requirement.
• Financial Industry, Call Centre training related experience advantageous.
• Experience with creating training solutions with the use of AI is advantageous.
• Instructional design experience within the financial services or insurance industry is advantageous.