Installations Technician-BMCT

Responsible for quality installations and re-installations, installed to the correct standard. Ensure network is in a good state. Ensure customers receive clear communication and are satisfied with service.

Key Responsibilities:

• All Jobs assigned for date of installation must be completed fully and to standard.

• Complete job cards correctly after each installation.

• Walk through the process and outcomes with the customer.

• Discuss installation requirements /route with customer prior to installing.

• Log into the Installations App and/or WhatsApp to view scheduled installations for the day.

• Drive strong customer service

• Update the Health and safety files.

• Manage stock appropriately.

• Grade 12 or equivalent qualification.

• Certificate or diploma in business administration will be advantageous.

• At least 3 years in call centre or customer relations environment.

• MS Office, Excel skills, Word, Email and internet advantageous.