Information Technology Technician SL7 X1

SALARY NOTCH:

• R 338 106.00 PA, plus benefits.

Requirements:

• Matric Certificate or equivalent ·A recognized (NQF6) qualification in Information Technology, Computer Systems, Network Administration, Information Systems or a related ICT qualification· A minimum of one (1) to two (2) years relevant post-qualification ICT technical support environment ·Knowledge of IT hardware, software, operating systems and peripheral devices· Local Area Networks (LAN), Wide Area Networks (WAN), wireless networking and IT security ·Knowledge of Microsoft 365, SharePoint, Microsoft Exchange Online, Microsoft Entra ID (Azure AD) and related cloud technologies. ·Knowledge of desktop, notebook, mobile device and printer support. ·Knowledge of backup and recovery processes, including cloud-hosted backup solutions. ·Understanding of IT Help Desk operations and first- and second-line ICT support· Knowledge of Apple Mac and Microsoft operating environments ·Good communication, customer service and interpersonal skills. ·Good troubleshooting, analytical and problem-solving skills. ·Ability to maintain accurate records and ICT asset registers. ·Ability to priorities tasks, work under pressure and meet deadlines ·Ability to interact effectively with users, service providers and stakeholders ·A valid Code B driver's license.

 ADDED ADVANTAGES

• Experience within the Public Service, TVET College or Higher Education environment ·Experience in supporting DHET and transversal systems such as PERSAL and COLTECH ·Experience with endpoint security, device management and Microsoft Intune.

 Key Result Areas:

• Configuration and maintenance of desktops, notebooks (including Apple Mac) and mobile devices (iPad and Tablets). ·Installing and upgrading applications (e.g., Microsoft Office 365, Adobe Reader, etc.) ·Creating user accounts on Entra Admin and email accounts (using 365 exchange) for all employees and students ·Connecting users to both network and local printers ·Ensure network availability for all ICT infrastructures ·Adding computers to the domain ·Installation and updating of antivirus software ·Installation and support of transversal systems (PERSAL and COLTECH) · Maintain accurate registers of office IT hardware, signed software licenses and subscriptions ·Ensure reliable connection and access to shared network drives ·Upgrading of operating systems ·Mapping of network drives ·Liaise with external vendors and service provider ·Analyze and resolve user technical problems. Ensuring compliance with College ICT policies, standards and procedures.