Duties
- The Customer Support Technicians are responsible for responding to customer service requests to include technical support, configuring and optimizing OpenNet and non OpenNet hardware, software, user account management, and mobile devices. Support is provided within the Embassy compound and Embassy annexes. Incumbents are directly supervised by the Customer Support Manager.
Qualifications and Evaluations
Requirements:
All selected candidates must be able to obtain and hold a:
Public Trust security clearance.
- All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time 12 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Education Requirements:
Successful completion of secondary school is required.
- A minimum of three (3) IT certifications such as: A+, Network+, Microsoft Certified IT Professional or other IT industry standard certifications are required.
Please address this factor in your ERA application under Education.
Evaluations:
- You will be evaluated against the qualifications and requirements in this vacancy announcement.
- You may be asked to complete a pre-employment language or skills test.
- You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Qualifications:
Experience:
- Minimum of three (3) years working experience in IT fields such as Help Desk Support, Hardware or Software support or software and hardware installation, configuration, and maintenance is required.
Language:
- English - Fluent; speaking/reading/writing, may include the ability to translate. (This may be tested).
Job Knowledge:
- The incumbent is one of the central focal points for customer service.
- The incumbent will be responsible for the installation, troubleshooting, and maintenance of all end user IT equipment and software therefore s/he must possess excellent customer service skills and be comfortable communicating with all levels of personnel from the Ambassador to any ICASS customer.
- The incumbent will also be required to regularly interact with external technicians and engineers performing installations on site and needs to have some knowledge of the local information technology environment including internet service providers and their access methodologies.
Skills And Abilities:
- This position requires completion of IT industry standard training.
- Must have excellent technical and troubleshooting skills in order to diagnose and resolve hardware or software problems.
- S/he must have excellent interpersonal skills and be able to work with other IT staff to accomplish daily tasks.
- Must have necessary manual dexterity in order to install and remove small computer parts within confined spaces.
- Must be able to pick up and move equipment weighing up to 25KGs.
Deadline:11th November,2026