Industrial Engineer - (Wackys)

Job Description

DUTIES AND RESPONSIBILITIES:

• The Industrial Engineer is responsible for driving operational efficiency, productivity and cost optimisation across Wacky's as the business scales.
• The role analyses and improves store processes, workflows, labour deployment, equipment utilisation and store layouts, using data and time-and-motion studies to reduce waste, improve speed of service (SOS) and develop scalable operating standards across the business
• Role based at the Durban Head Office, with regular store travel
• Analyse and redesign store processes, workflows and layouts to improve efficiency and reduce waste
• Conduct time-and-motion studies to optimise labour deployment and productivity across stores
• Determine optimal labour requirements and staffing models for QSR stores
• Identify capacity constraints and bottlenecks in high-volume restaurant operations using operational data
• Develop and implement scalable SOPs and operating standards across the store network
• Apply lean / continuous improvement methodologies to drive measurable improvements in speed of service, cost and consistency
• Assess and improve kitchen workflow and equipment positioning to optimise throughput
• Work hands-on in stores to test, validate and roll out process improvements
• Hands-on and comfortable working in a store / operational environment
• Strong analytical and problem-solving mindset
• Able to challenge the status quo and drive change across the business

REQUIREMENTS: 

• Industrial Engineering degree – Non negotiable
• MS Office (Advanced Excel essential)
• Process mapping / workflow simulation tools (e.g. Visio)
• Data analysis and reporting tools
• Well experienced in a multi-site QSR or restaurant environment
• Lean / Six Sigma certification
• Experience with labour scheduling or workforce optimisation tools
• Own vehicle and a valid drivers license

Closing Date 31 October 2026