HR Business Partner

SUMMARY:
We are looking for an experienced, commercially minded HR Business Partner who can work closely with operational leaders to ensure the business has the people, capability and leadership needed to deliver excellent client service.

POSITION INFO:
We are looking for an experienced, commercially minded HR Business Partner who can work closely with operational leaders to ensure the business has the people, capability and leadership needed to deliver excellent client service. The role reports to the Group HR Director, with a functional relationship to the Operations Director and business unit management. It combines strategic business partnering with daily hands-on delivery in a demanding operational environment. Key priorities Anticipate workforce requirements to ensure critical roles are filled and teams are operationally ready. Drive talent reviews, succession planning, development and retention of key employees. Strengthen performance management, coach managers and address underperformance. Manage employee relations, investigations, grievances and disciplinary processes fairly and effectively. Maintain strong HR governance, accurate records and compliance with labour legislation, company processes and ISO requirements. Turn workforce data into practical recommendations that improve operational and business performance. Support organisational change, leadership effectiveness and employee engagement. Essential experience and qualifications A degree in Psychology, Human Resources or a related field. At least 5 years' experience as an HR Business Partner or senior HR Generalist. Demonstrated experience in workforce planning, employee relations, performance management and talent management. Payroll experience. Experience advising and influencing senior operational leaders. Sound knowledge of labour legislation, with strong analytical and HR reporting skills. An aptitude for improving processes and using AI tools and systems effectively. Experience in security, logistics, project-based operations or service delivery is preferred. Organisational change and leadership development experience would be advantageous.