Housekeeping Supervisor - Live out

SUMMARY:
Position Overview
We are seeking an experienced, detail-oriented and highly organised Housekeeping Supervisor to join a prestigious luxury hotel in Hout Bay, Western Cape.
The successful candidate will be responsible for supervising the housekeeping department and ensuring that all guest rooms, public areas and back-of-house facilities are maintained to the highest standards of cleanliness, presentation and hygiene.
The ideal candidate must have strong leadership abilities, excellent attention to detail and a passion for delivering exceptional guest experiences. They must be able to motivate and manage a housekeeping team while ensuring that daily operations run smoothly and efficiently.
Key Responsibilities

• Supervise, coordinate and monitor the daily operations of the housekeeping department.
• Allocate duties and responsibilities to housekeeping staff and ensure that all tasks are completed efficiently.
• Conduct regular inspections of guest rooms, bathrooms, public areas and other hotel facilities to ensure exceptional cleanliness and presentation standards.
• Ensure that all rooms are prepared, cleaned and maintained according to the hotel's luxury standards.
• Monitor staff performance, provide guidance and conduct on-the-job training where necessary.
• Ensure that housekeeping procedures, hygiene standards and health and safety regulations are consistently followed.
• Manage housekeeping stock, cleaning materials, linen, guest amenities and equipment.
• Monitor stock levels and ensure that all supplies are ordered and stored appropriately.
• Report maintenance issues, damages and faulty equipment to the relevant department for attention.
• Liaise closely with Front Office and Maintenance to ensure room readiness, guest requests and operational requirements are attended to promptly.
• Handle guest housekeeping requests and complaints professionally and efficiently.
• Assist with staff scheduling, attendance monitoring and departmental administration.
• Ensure that lost property is recorded, secured and handled according to hotel procedures.
• Maintain effective communication between housekeeping staff and hotel management.
• Ensure that all housekeeping areas, storage rooms and laundry facilities are kept clean, organised and well maintained.
• Lead by example and promote a professional, positive and service-driven working environment.

POSITION INFO:
Qualifications Grade 12 or equivalent. A formal qualification in Hospitality Management, Hotel Management or Housekeeping would be advantageous. Additional housekeeping or supervisory training would be beneficial. Experience Requirements Minimum 2-3 years' experience in a housekeeping supervisory role within a hotel, preferably in a luxury hotel or boutique hospitality environment. Previous experience managing and supervising a housekeeping team. Strong knowledge of luxury housekeeping standards, cleaning procedures and hygiene protocols. Experience with stock control, linen management and housekeeping inventory. Knowledge of hotel operations and room inspection procedures. Experience handling guest requests and resolving housekeeping-related complaints. Skills and Competencies Excellent leadership and team management abilities. Strong organisational and time-management skills. Exceptional attention to detail. Good communication and interpersonal skills. Ability to manage multiple tasks and work under pressure. Strong problem-solving and decision-making abilities. Good administrative and stock-control skills. Ability to train, motivate and develop housekeeping staff. Strong understanding of cleanliness, hygiene and presentation standards. Personal Attributes Professional, well-presented and approachable. Reliable, responsible and trustworthy. Passionate about hospitality and guest satisfaction. Proactive with a hands-on management approach. Friendly, positive and service-oriented. Strong work ethic and ability to lead by example. Flexible and willing to assist operationally when required. Additional Requirements Willingness to work shifts, weekends and public holidays as required. Ability to work in a fast-paced luxury hotel environment. Must be physically fit and comfortable with the demands of housekeeping operations. Must be able to maintain high standards while managing a team effectively.